Welcome to Noirmoutier Skincare Thank you for visiting Noirmoutier Skincare. This Chapter explains the basic terms that apply when you access our Website, browse our Products, create an account, or use our online services. By using our Website, you agree to comply with these Website Terms & Conditions and the policies that apply to your use of the Website. Our Commitment At Noirmoutier Skincare, we are committed to: ✓ providing a clear and transparent online experience; ✓ protecting the integrity and security of our Website; ✓ helping customers understand their rights and responsibilities; ✓ maintaining accurate account and order information; and ✓ communicating important Website updates responsibly. 1. Acceptance of Terms By accessing, browsing, registering an account, placing an order, or otherwise using our Website, you acknowledge that you have read, understood, and agree to be bound by these Website Terms & Conditions. If you do not agree with these Terms, please discontinue use of the Website. 2. Related Website Policies These Terms should be read together with the policies published on our Website, including our Privacy Policy, Shipping Policy, Cancellation Policy, Refund Policy, Payment Policy, Cookie Policy, Product Disclaimer, Medical Disclaimer, Cosmetic Safety & Responsible Use Disclaimer, and Allergy, Sensitivity & Patch Test Guidelines. Where a specific policy applies to a particular matter, that policy should be read together with these Terms. 3. Changes to These Terms We may update these Terms from time to time to reflect: • changes in law or regulation; • changes to our business operations; • Website improvements; • new Products or services; • payment or delivery changes; • customer experience improvements; or • other operational requirements. The latest version will be published on our Website together with the applicable Last Updated date. Your continued use of the Website after the updated Terms are published means that you accept the updated Terms. 4. Eligibility Our Website is intended for persons who are legally capable of entering into binding agreements. By using the Website, you confirm that: • you are at least eighteen (18) years old, or the age of majority applicable in your jurisdiction; • you have legal capacity to use the Website and place orders; • the information you provide is accurate and complete; and • your use of the Website complies with applicable law. If you are below the applicable age of majority, you should use the Website only with the involvement and consent of a parent or legal guardian. 5. Customer Accounts Certain Website features may require you to create a customer account. When creating or using an account, you agree to: • provide accurate and current information; • keep your account details up to date; • maintain the confidentiality of your username and password; • avoid sharing your login credentials; • avoid using another person’s account without permission; and • notify us promptly if you suspect unauthorised access. IMPORTANT You are responsible for activity carried out through your account unless applicable law provides otherwise. Please keep your login credentials secure and notify Customer Care immediately if you believe your account has been compromised. 6. Account Security We use reasonable measures to protect our Website and customer accounts. However, no online system can be guaranteed to be completely secure. To help protect your account, we recommend that you: • use a strong password; • avoid reusing passwords from other websites; • keep your login details confidential; • log out after using shared or public devices; • update your password if you suspect a security issue; and • keep your device and browser security up to date. 7. Account Suspension or Termination We may suspend, restrict, or terminate access to an account where reasonably necessary, including where: • false or incomplete information has been provided; • suspicious or fraudulent activity is detected; • payment fraud is suspected; • these Terms have been breached; • Website security may be compromised; • unlawful activity is identified; or • continued access may harm customers, the Company, service providers, or the Website. Where reasonably practicable, we may notify the affected customer unless immediate action is required for legal, security, or operational reasons. 8. Website Availability We aim to keep our Website accessible and functional. However, Website access may occasionally be interrupted because of: • scheduled maintenance; • system updates; • technical issues; • cybersecurity measures; • telecommunications disruptions; • payment system interruptions; • third-party service issues; • Force Majeure Events; or • circumstances beyond our reasonable control. We will use reasonable efforts to minimise disruption where practicable. 9. Your General Responsibilities When using our Website, you agree to: • use the Website lawfully and responsibly; • provide accurate information; • comply with published policies; • respect our intellectual property rights; • avoid disrupting Website operations; • avoid introducing harmful code or malicious software; • avoid fraudulent, misleading, or abusive conduct; and • use the Website only for legitimate purposes. 10. Privacy and Personal Data Our collection, use, disclosure, storage, protection, and retention of personal data are explained in our Privacy Policy. By using the Website, you acknowledge that personal data may be processed in accordance with our Privacy Policy and applicable law. 11. Electronic Communications By using the Website, creating an account, or placing an order, you agree that we may communicate with you electronically where appropriate. Electronic communications may include: • order acknowledgements; • account notifications; • payment updates; • delivery updates; • security notices; • policy updates; • customer service responses; or • other Website-related communications. 12. Customer Care If you have questions about your account, Website access, or these Terms, our Customer Care team will be pleased to assist you. Please contact us using the official contact information provided on our Website. IMPORTANT These Terms are designed to protect both customers and Noirmoutier Skincare. They help ensure that the Website remains secure, reliable, transparent, and suitable for responsible online shopping. What This Means for You When using the Noirmoutier Skincare Website: ✓ By continuing to use the Website, you accept these Terms. ✓ You should use the Website only if you have legal capacity or appropriate guardian involvement. ✓ Keep your account information accurate and secure. ✓ Notify us promptly if you suspect unauthorised account access. ✓ Website access may occasionally be interrupted by maintenance, technical issues, or events beyond our control. ✓ Our Privacy Policy explains how personal data is handled. ✓ Specific policies apply to specific matters such as payment, shipping, refunds, cookies, and Product safety. Questions? If you have any questions about these Terms, customer accounts, or Website access, our Customer Care team will be pleased to assist you. Email: care@noirmoutiergroup.com

Shopping with Confidence Thank you for choosing Noirmoutier Skincare. We are committed to making every online purchase secure, transparent, and enjoyable. This Chapter explains how orders are placed, when they become legally binding, how payments are processed, and what happens if we are unable to accept or fulfil an order. We encourage you to read this Chapter before placing an order so that you clearly understand both your rights as a customer and our responsibilities as your skincare provider. Our Commitment At Noirmoutier Skincare, we believe that trust begins with transparency. We are committed to: ✓ providing clear pricing; ✓ offering secure payment methods; ✓ processing orders fairly and efficiently; ✓ communicating openly if any issue affects your order; ✓ protecting customers against fraud and unauthorised transactions. Our ordering process has been designed to comply with applicable consumer protection laws while providing a smooth shopping experience. 1. Product Availability Although we endeavour to keep our Website updated, all Products remain subject to availability. Occasionally, a Product may become unavailable because of: • exceptionally high demand; • inventory adjustments; • production schedules; • supplier constraints; or • other operational circumstances. If a Product becomes unavailable after your order has been placed, we may: • offer a suitable alternative of similar value, with your agreement; • delay shipment until stock becomes available; or • provide a refund in accordance with our Refund Policy. Customer Tip Placing an item into your shopping cart does not reserve inventory. Availability is confirmed only when your order has been accepted for fulfilment. 2. Product Pricing All prices displayed on our Website are quoted in Malaysian Ringgit (MYR) unless otherwise stated. We make every reasonable effort to ensure pricing accuracy. However, despite our best efforts, occasional pricing errors may occur because of: • system updates; • technical issues; • promotional configuration errors; or • typographical mistakes. If a material pricing error affects your order, we may contact you before dispatch to discuss the available options. Where appropriate, a refund will be provided. 3. Taxes & Government Charges Where applicable, taxes will be displayed during checkout. Customers ordering Products outside Malaysia are responsible for any customs duties, import taxes, VAT, GST, clearance charges, or similar governmental fees imposed by the destination country. 4. Placing Your Order When you submit an order through our Website, you confirm that: • the information you have provided is complete and accurate; • you are authorised to use your selected payment method; and • you genuinely intend to purchase the selected Products. Submitting an order constitutes your offer to purchase the Products under these Website Terms & Conditions. 5. What Happens After You Place an Order? After your order has been submitted, you will usually receive an automated email acknowledging that we have received it. IMPORTANT Receiving an automated order acknowledgement does not mean that your order has been accepted. It simply confirms that your order request has been successfully received by our system. 6. When Is My Order Accepted? Your order becomes legally accepted only after we have completed our review process. This may include: • payment authorisation; • payment verification; • stock confirmation; • fraud screening; and • internal order review. Once these checks have been completed successfully, we will confirm that your order has been accepted. Only then is a legally binding contract formed between you and Noirmoutier Skincare. 7. Secure Payments We want every payment to be processed safely and securely. Payments made through our Website are processed using authorised third-party payment service providers. At the time of publication, our primary payment gateway is SenangPay, together with its participating banks and financial institutions. For your protection: • we do not intentionally store your complete payment card details on our Website; • payment transactions are processed through secure payment infrastructure provided by our payment partners; and • certain transactions may be subject to additional verification. Shopping Securely If your payment cannot be authorised, your order cannot be processed. This protects both our customers and Noirmoutier Skincare from fraudulent transactions. 8. Payment Verification To reduce fraud and protect genuine customers, we may perform additional verification. This may include: • payment gateway validation; • identity confirmation; • address verification; and • fraud detection checks. If verification cannot be completed within a reasonable period, we may cancel the order and notify you accordingly. 9. Order Amendments If you need to change your order, please contact our Customer Care team as soon as possible. Depending on the stage of processing, we may be able to assist with: • delivery address updates; • contact information; • Product quantities; or • other administrative corrections. Once fulfilment has commenced, amendments may no longer be possible. 10. Order Cancellation Orders may be cancelled before fulfilment begins where operationally practicable. Once an order has been dispatched to our courier, cancellation is generally no longer possible. Further information is available in our Cancellation Policy. 11. Promotional Offers From time to time, we may offer: • promotional pricing; • discount vouchers; • complimentary gifts; • loyalty rewards; or • seasonal campaigns. Each promotion is governed by its own promotional terms. Unless expressly stated, promotions: • cannot be exchanged for cash; • cannot be transferred; and • may be modified or withdrawn where reasonably necessary. 12. Orders We May Be Unable to Accept Although uncommon, we may decline an order before acceptance where necessary. Examples include: • unsuccessful payment authorisation; • suspected fraud; • pricing errors; • unavailable Products; • export restrictions; • legal requirements; or • Force Majeure Events. Where payment has already been received, any approved refund will be processed in accordance with our Refund Policy. 13. Electronic Communications By placing an order, you agree that we may communicate with you electronically regarding your purchase. These communications may include: • email; • SMS, where available; • Website notifications; or • other electronic communication methods. Where permitted by law, electronic communications satisfy legal requirements for written communications. 14. Force Majeure Occasionally, circumstances beyond our reasonable control may affect our ability to process or deliver orders. Examples include: • natural disasters; • pandemics; • government restrictions; • cyber incidents; • payment system outages; • courier disruptions; or • telecommunications failures. Where possible, we will keep you informed and work to minimise any inconvenience. IMPORTANT Your order is protected throughout every stage of the purchasing process. Our procedures are designed to: ✓ safeguard your payment; ✓ confirm Product availability; ✓ reduce fraud; ✓ provide transparent communication; and ✓ ensure that accepted orders are fulfilled as efficiently as possible. What This Means for You When shopping with Noirmoutier Skincare: ✓ Prices are displayed clearly before you complete your purchase. ✓ Payments are processed through secure authorised providers. ✓ Automated emails confirm receipt of your order, but not acceptance. ✓ Orders are accepted only after payment and fulfilment checks have been completed. ✓ If we cannot fulfil your order, we will communicate with you promptly and, where appropriate, provide a suitable remedy under our applicable policies. Questions? If you have any questions regarding your order, pricing, or payment, our Customer Care team will be pleased to assist you. Email: care@noirmoutiergroup.com

Skincare with Clarity and Confidence At Noirmoutier Skincare, we believe that informed choices are an important part of a positive skincare experience. We aim to provide clear and accurate information about our Products, including their intended cosmetic purpose, ingredients, directions for use, precautions, product size, packaging, and expected cosmetic benefits. This Chapter explains how Product information is presented, our commitment to Product quality, the importance of following Product instructions, and the remedies that may be available if a Product is damaged, defective, incorrect, or otherwise does not meet applicable quality requirements. Our Product Commitment We are committed to: ✓ offering Products intended for their stated cosmetic purposes; ✓ providing clear and responsible Product information; ✓ maintaining appropriate quality and safety standards; ✓ reviewing genuine Product quality concerns fairly; ✓ providing appropriate remedies where required under applicable law or Company policy; and ✓ continuously improving our Products and customer experience. Our commitment is designed to support customer confidence while recognising that skincare experiences and cosmetic results may vary between individuals. 1. Product Information We use reasonable care to ensure that Product information displayed on our Website is accurate, clear, and current at the time of publication. Product information may include: • Product names; • descriptions; • intended cosmetic benefits; • ingredient information; • directions for use; • precautionary statements; • Product size, volume, or weight; • packaging information; • storage guidance; and • photographs, illustrations, or videos. Product information is provided to help you make an informed purchasing decision. PLEASE NOTE Product information may be updated from time to time because of formulation improvements, regulatory requirements, packaging changes, manufacturing developments, or improvements to customer guidance. Always read the information printed on the Product label or packaging before use. 2. Cosmetic Products and Intended Use Unless expressly stated otherwise, our Products are cosmetic products intended for personal skincare, beauty, cleansing, moisturising, protective, or appearance-enhancing purposes. Our Products are not intended to: • diagnose any disease or medical condition; • provide medical diagnosis; • replace medical treatment; • cure or prevent disease; or • replace advice from an appropriately qualified healthcare professional. Any references to hydration, radiance, smoothness, comfort, appearance, texture, or similar benefits relate to the intended cosmetic purpose of the Product. 3. Product Images and Appearance We make reasonable efforts to display Product images accurately. However, the actual appearance of a Product or its packaging may differ slightly from images shown on the Website because of: • screen settings; • device display differences; • lighting; • photography; • packaging updates; • label improvements; • manufacturing variations; or • other technical factors. Minor differences that do not materially affect Product identity, quality, quantity, safety, or intended use will not ordinarily constitute a Product defect. 4. Packaging Updates We may update Product packaging from time to time to reflect: • brand improvements; • sustainability initiatives; • regulatory requirements; • revised usage instructions; • manufacturing changes; or • improvements to Product presentation. You may therefore receive packaging that differs from an image displayed on the Website. Where the Product itself remains materially consistent with the description provided, a packaging update alone will not ordinarily affect Product suitability or quality. 5. Ingredient Information We aim to provide accurate and current ingredient information. However, formulations may be updated where reasonably necessary to improve Product quality, safety, stability, performance, regulatory compliance, or customer experience. You should always review the ingredient list printed on the Product packaging before use, particularly if you: • have sensitive skin; • have known allergies; • have previously reacted to cosmetic ingredients; • are using prescription skincare treatments; or • have been advised by a healthcare professional to avoid particular ingredients. Where the ingredient information on the Product packaging differs from older promotional or Website material, the information accompanying the Product should be treated as the most current information. CUSTOMER SAFETY NOTE If you know or suspect that you are allergic or sensitive to an ingredient, do not use the Product unless an appropriately qualified healthcare professional advises that it is suitable for you. Please refer to our Allergy, Sensitivity & Patch Test Guidelines for additional guidance. 6. Directions for Use Products should be used only: • for their intended cosmetic purpose; • in accordance with the Product label; • according to the stated directions; • on the recommended area of application; and • with due regard to any warnings or precautions. Using more Product than recommended does not necessarily improve cosmetic results and may increase the likelihood of irritation or discomfort. 7. Individual Results May Vary Every person’s skin is different. Individual cosmetic results may be influenced by factors including: • skin type; • age; • genetics; • climate; • lifestyle; • skincare routine; • frequency and consistency of use; • use of other cosmetic products; • medical treatments; and • individual sensitivity. For these reasons, we do not guarantee that every customer will experience identical results or achieve a particular cosmetic outcome within a specified period. What this means for you Customer testimonials, reviews, photographs, videos, or descriptions of individual experiences may help you understand how others have used our Products, but they do not guarantee that your experience or results will be the same. 8. Product Quality Commitment We are committed to supplying Products that are: • consistent with their stated cosmetic purpose; • appropriately packaged; • subject to applicable quality controls; • suitable for sale at the time of dispatch; and • handled in accordance with our operational and quality procedures. If you believe that a Product has a genuine quality issue, please contact Customer Care promptly so that we can review the matter fairly. 9. What May Constitute a Product Quality Concern? A Product quality concern may include: • receiving an incorrect Product; • material damage during delivery; • leakage caused by damaged packaging; • a verified manufacturing defect; • contamination attributable to circumstances before delivery; • missing Product contents; or • another material issue affecting Product quality, safety, identity, or intended use. Each concern will be assessed according to its individual circumstances. 10. What Is Not Ordinarily a Product Defect? Unless otherwise required by applicable law, the following will not ordinarily constitute a Product defect: • a change of mind; • dislike of fragrance, texture, colour, or packaging; • individual dissatisfaction with cosmetic results; • differences arising from screen or device display settings; • minor packaging variations; • normal differences between manufacturing batches that do not affect safety or intended use; • damage caused after delivery; • improper storage; • use contrary to instructions; • use after the applicable expiry date or recommended period after opening; or • reactions caused by an individual allergy or sensitivity where the Product itself is not defective. This does not affect any statutory rights that cannot lawfully be excluded. 11. Reporting a Product Quality Concern Please contact Customer Care as soon as reasonably possible after discovering a suspected Product quality issue. To help us assess your concern, we may request: • your order number; • the Product name; • the batch or lot number; • photographs or videos of the Product and packaging; • a description of the issue; • the date the issue was discovered; • information about Product use or storage; and • any other information reasonably required for assessment. Please retain the Product and its original packaging while the matter is being reviewed. 12. Product Assessment We will review genuine Product quality concerns fairly and in good faith. Our assessment may consider: • the nature of the reported issue; • photographs or supporting information; • Product condition; • batch information; • order and fulfilment records; • delivery information; • storage and usage circumstances; • manufacturing or quality records; and • applicable legal requirements. We may request that the Product be returned where reasonably necessary for inspection, quality review, or investigation. 13. Available Remedies Where a Product quality concern is verified, we may provide an appropriate remedy, subject to applicable law and the circumstances of the case. A remedy may include: • replacement of the affected Product; • replacement with an equivalent Product, with your agreement; • refund of the eligible purchase price; • store credit, where agreed; • another reasonable remedy; or • any remedy required under applicable consumer protection law. The appropriate remedy will depend on the nature and seriousness of the issue. IMPORTANT Our Product Quality Commitment is not an unrestricted Product warranty and does not guarantee identical cosmetic results for every customer. It is a commitment to review genuine Product quality, fulfilment, and manufacturing concerns fairly and to provide an appropriate remedy where justified. 14. Limited Remedy To the extent permitted by applicable law, remedies relating to verified Product quality concerns will be limited to the appropriate remedy provided under these Terms, our Refund Policy, or applicable consumer protection law. Nothing in this Chapter excludes, restricts, or modifies any consumer guarantee, statutory right, or remedy that cannot lawfully be excluded or limited. 15. Product Storage and Care After delivery, you are responsible for storing and using Products appropriately. Unless different instructions appear on the Product packaging, Products should generally be: • stored in a cool and dry place; • protected from direct sunlight; • kept away from excessive heat or humidity; • securely closed after use; • protected from contamination; and • kept out of reach of children where appropriate. Improper storage or handling may affect Product quality, stability, appearance, or performance. 16. Product Safety and Responsible Use Before using a Product, please: ✓ read the Product label; ✓ review the ingredient list; ✓ follow all directions and precautions; ✓ conduct a patch test where appropriate; ✓ avoid using the Product on damaged or severely irritated skin unless professionally advised; ✓ discontinue use if an unexpected reaction occurs; and ✓ seek appropriate medical advice where symptoms are severe, persistent, or worsening. Additional information is available in our: • Product Disclaimer; • Medical Disclaimer; • Cosmetic Safety & Responsible Use Disclaimer; and • Allergy, Sensitivity & Patch Test Guidelines. 17. Product Information Updates We may update Product descriptions, images, ingredients, packaging information, directions, or educational content where reasonably necessary. Updates may be made to reflect: • regulatory developments; • formulation improvements; • scientific developments; • packaging changes; • corrections; • customer feedback; or • improvements to Product communication. The most current information will ordinarily be displayed on the Website or supplied with the Product. IMPORTANT Our commitment is based on four principles: ✓ Clear Information — helping you understand the Product before purchase; ✓ Responsible Communication — avoiding misleading medical or guaranteed-result claims; ✓ Quality Review — investigating genuine Product concerns fairly; and ✓ Appropriate Remedies — providing a suitable response where a Product quality issue is verified. What This Means for You When purchasing and using Noirmoutier Skincare Products: ✓ You will receive clear information to support an informed purchase. ✓ Product packaging and ingredient information may be updated from time to time. ✓ You should always read the Product label and ingredient list before use. ✓ Cosmetic results may vary according to individual skin and circumstances. ✓ Genuine Product quality concerns will be reviewed fairly. ✓ Appropriate remedies may be provided where a Product issue is verified. ✓ Your mandatory consumer rights remain protected. Questions? If you have questions about Product information, ingredients, Product quality, responsible use, or a suspected Product issue, our Customer Care team will be pleased to assist you. Email: care@noirmoutiergroup.com

A Trusted and Respectful Online Experience Welcome to Noirmoutier Skincare. We want our Website to remain secure, reliable, informative, and enjoyable for every visitor. Maintaining this environment is a shared responsibility. This Chapter explains your responsibilities when using our Website, the standards that apply to customer content and online conduct, and how our brand, creative materials, Product information, and other intellectual property are protected. By using the Website, you agree to act lawfully, responsibly, and respectfully and to avoid conduct that may harm other customers, the Company, our systems, or our intellectual property rights. Our Commitment We are committed to: ✓ maintaining a secure and reliable Website; ✓ protecting customer information and online interactions; ✓ respecting intellectual property rights; ✓ providing original and responsible skincare content; ✓ encouraging genuine and respectful customer feedback; and ✓ taking reasonable action against misuse, fraud, harmful content, or unauthorised commercial activity. 1. Your Responsibilities When accessing or using our Website, you agree to: • provide accurate and current information where requested; • use the Website only for lawful purposes; • follow these Website Terms & Conditions; • respect the rights, privacy, and security of others; • protect your account credentials; • avoid interfering with Website operations; • avoid submitting false, misleading, unlawful, or harmful information; and • comply with applicable laws and regulations. You are responsible for your conduct while using the Website and for activities carried out through your customer account, except where applicable law provides otherwise. 2. Keeping Your Information Accurate Please ensure that information submitted through the Website is accurate, complete, and current. This may include your: • name; • email address; • telephone number; • billing information; • delivery address; and • other information reasonably required to process your order or provide customer support. Incorrect or incomplete information may result in delays, unsuccessful delivery, payment verification issues, or an inability to complete your order. CUSTOMER TIP Please review your delivery address, contact information, Product selection, and order quantity carefully before completing checkout. If you discover an error after submitting an order, contact Customer Care as soon as possible. Changes may not be possible after fulfilment or dispatch has commenced. 3. Protecting Your Customer Account If you create a customer account, you are responsible for taking reasonable steps to keep your login credentials secure. You should: ✓ use a strong and unique password; ✓ avoid sharing your password with other persons; ✓ sign out when using a shared or public device; ✓ keep your account information current; and ✓ notify Customer Care promptly if you suspect unauthorised access. You should not knowingly permit another person to use your account in a manner that breaches these Terms. 4. Acceptable Use of the Website You may use the Website for legitimate personal and non-commercial purposes, including: • browsing Products; • learning about skincare; • placing genuine orders; • managing your customer account; • contacting Customer Care; • submitting genuine reviews or feedback; and • accessing Company information and educational content. Any commercial use requires our prior written permission unless expressly permitted by law. 5. Prohibited Use You must not use the Website: • for unlawful, fraudulent, deceptive, or malicious purposes; • to impersonate another person or misrepresent your identity; • to submit false payment, delivery, account, or contact information; • to place fraudulent or unauthorised orders; • to interfere with the Website or its security; • to introduce malware, viruses, harmful code, or disruptive technology; • to gain unauthorised access to systems, accounts, databases, or networks; • to collect customer or Website data without lawful authority; • to harass, threaten, abuse, defame, or harm another person; • to infringe intellectual property, privacy, confidentiality, or other legal rights; • to distribute unlawful, obscene, discriminatory, misleading, or harmful material; or • in any manner that may damage the Company, our customers, our service providers, or the operation of the Website. IMPORTANT Activities that appear to involve fraud, security threats, unlawful conduct, or material misuse may result in restricted access, account suspension, order cancellation, investigation, or referral to relevant service providers or authorities where permitted or required by law. 6. Website Security You must not attempt to: • bypass Website security controls; • test system vulnerabilities without written authorisation; • gain unauthorised access to restricted areas; • interfere with Website availability or performance; • overload Website infrastructure; • intercept communications or data unlawfully; • reverse engineer restricted Website functionality; or • assist another person in carrying out such activities. We may use reasonable technical and operational measures to detect, prevent, investigate, and respond to suspected security threats or misuse. 7. Automated Access, Data Extraction and Scraping Unless expressly authorised by us in writing or permitted by applicable law, you must not use: • bots; • crawlers; • scrapers; • automated extraction tools; • data-mining technologies; or • similar automated methods to copy, collect, monitor, reproduce, extract, or commercially exploit Website content, Product information, pricing, customer information, or other Website data. Legitimate search-engine indexing carried out in accordance with recognised standards and our technical instructions may be permitted. 8. Our Intellectual Property The Website and its content may include intellectual property owned by, licensed to, or lawfully used by Noirmoutier Skincare PLT. Protected materials may include: • the Noirmoutier Skincare name; • logos; • trademarks; • trade names; • taglines; • Product names; • Product packaging; • visual identity; • photographs; • illustrations; • graphics; • videos; • designs; • Website layouts; • written content; • skincare guides; • educational materials; • advertisements; • downloadable resources; • software; • databases; and • other creative or proprietary materials. These materials may be protected by copyright, trademark, passing-off, design, database, confidential information, and other applicable laws. 9. Limited Permission to Use Website Content We grant you a limited, personal, non-exclusive, non-transferable, and revocable permission to access and use the Website for lawful personal and non-commercial purposes. You may view Website content and, where functionality is provided, download or print limited material for your personal reference. This permission does not transfer ownership of any intellectual property to you. 10. Uses Requiring Permission Unless permitted by applicable law or authorised by us in writing, you must not: • reproduce Website content for commercial purposes; • copy or republish substantial Website materials; • modify, adapt, translate, or create derivative commercial works; • sell, license, distribute, or commercially exploit Company content; • use Company photographs or videos to market unrelated products; • remove copyright, trademark, or ownership notices; • register or use confusingly similar names, domains, social media accounts, or branding; • imply an endorsement, partnership, distributorship, or affiliation that does not exist; or • use our intellectual property in a misleading, unlawful, or reputation-damaging manner. PLEASE NOTE Purchasing a Noirmoutier Skincare Product does not grant permission to use our trademarks, Product images, packaging designs, written content, or other intellectual property for resale, advertising, commercial promotion, or the creation of another brand. 11. Brand Protection The Noirmoutier Skincare brand represents our identity, values, Products, customer experience, and reputation. You must not use our name, branding, Product presentation, or other distinctive materials in a way that: • creates confusion about the source of goods or services; • falsely suggests approval, sponsorship, partnership, or affiliation; • misrepresents genuine Products; • promotes counterfeit or unauthorised goods; • damages or unfairly exploits our reputation; or • infringes applicable intellectual property rights. We reserve the right to take appropriate action to protect our brand and customers. 12. Customer Reviews, Comments and Feedback We welcome genuine reviews, comments, suggestions, questions, and feedback. When submitting content, please ensure that it is: • based on your genuine experience or opinion; • accurate to the best of your knowledge; • relevant to the Product or subject; • respectful; • lawful; and • free from confidential or unnecessarily sensitive personal information. You remain responsible for the content you submit. 13. Content You Must Not Submit You must not submit content that: • is knowingly false, deceptive, or misleading; • is defamatory, threatening, abusive, hateful, obscene, or unlawful; • infringes copyright, trademark, privacy, confidentiality, or other rights; • contains malicious code, spam, or unauthorised advertising; • impersonates another person; • discloses another person’s personal information without lawful authority; • promotes illegal activity; • contains fraudulent medical or Product claims; • is unrelated to the relevant Product or discussion; or • is intended to manipulate reviews or mislead customers. 14. How We May Use Customer Content Where you voluntarily submit a review, comment, testimonial, photograph, video, suggestion, or other content for publication or promotional use, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, format, adapt, and communicate that content for legitimate business purposes, subject to applicable law. These purposes may include: • displaying Product reviews; • improving Products and services; • customer education; • Website content; • marketing; • social media; • promotional materials; and • internal quality improvement. Where required, we will seek additional permission before using identifiable customer content in a materially different manner. YOUR PRIVACY MATTERS Please avoid including personal information in public reviews unless you are comfortable with that information being publicly visible. Our handling of personal information is governed by our Privacy Policy and applicable data protection requirements. 15. Review Moderation To support a safe, relevant, and trustworthy customer environment, we may moderate customer content. Where reasonably justified, we may refuse, restrict, edit for formatting, or remove content that: • breaches these Terms; • appears fraudulent or inauthentic; • contains unlawful material; • infringes another person’s rights; • contains personal or confidential information; • includes spam or unrelated advertising; • presents a security risk; or • is materially irrelevant to the Product or discussion. We will not ordinarily remove a genuine review solely because it expresses a negative opinion. 16. Feedback and Suggestions We welcome ideas and suggestions that may help us improve. If you voluntarily provide general feedback or suggestions, we may consider and use them without an obligation to compensate you, unless we have entered into a separate written agreement. Please do not submit confidential business information, proprietary concepts, or materials belonging to another person without appropriate authority. 17. Third-Party Intellectual Property We respect the intellectual property rights of others and expect Website users to do the same. If you believe that content on our Website infringes your intellectual property rights, please contact Customer Care and provide sufficient information for us to review the matter. This may include: • identification of the protected work or right; • identification of the content in question; • your contact details; • an explanation of the alleged infringement; and • evidence that you own or are authorised to act for the relevant rights holder. 18. Third-Party Links and Services Our Website may contain links to third-party websites, payment services, social media platforms, delivery providers, or other external services. These links may be provided for convenience or to support Website functionality. Unless expressly stated otherwise: • we do not control third-party websites; • we are not responsible for their content or availability; • their terms and privacy practices may differ from ours; and • inclusion of a link does not necessarily constitute endorsement. Please review the applicable terms and privacy policies before using third-party services. 19. Unauthorised Resale and Misrepresentation Unless authorised by us in writing, you must not represent yourself as: • an official distributor; • an authorised reseller; • an agent; • a representative; • a franchisee; • a partner; or • an affiliate of Noirmoutier Skincare. You must not alter, relabel, repackage, tamper with, or misrepresent our Products in a manner that may affect Product identity, quality, safety, traceability, or customer confidence. 20. Enforcement and Protective Action Where we reasonably believe that these Terms have been breached, we may take proportionate action, including: • issuing a warning; • restricting Website access; • suspending or closing an account; • cancelling an order before acceptance; • removing prohibited content; • preserving relevant records; • notifying affected service providers; • protecting our intellectual property rights; or • referring suspected unlawful conduct to appropriate authorities where permitted or required by law. Any action will be considered in light of the nature and seriousness of the matter. 21. Reporting Misuse or Intellectual Property Concerns We encourage customers and rights holders to report suspected: • Website misuse; • fraudulent activity; • counterfeit Products; • unauthorised brand use; • intellectual property infringement; • misleading representations; or • security concerns. Please provide sufficient information to help us review the matter responsibly. IMPORTANT Our Website community is guided by four principles: ✓ Use the Website Lawfully — do not engage in fraud, abuse, harmful conduct, or security interference. ✓ Protect Your Account — keep your credentials secure and notify us of suspected unauthorised access. ✓ Respect Creative Ownership — do not copy, misuse, or commercially exploit our brand or content without permission. ✓ Contribute Responsibly — submit genuine, respectful, lawful, and relevant reviews or feedback. What This Means for You When using the Noirmoutier Skincare Website: ✓ You may browse, learn, shop, and interact with us for legitimate personal purposes. ✓ You are responsible for keeping your information accurate and your account secure. ✓ Our brand, Product images, educational content, and Website materials remain protected intellectual property. ✓ You may not use our content or branding for unauthorised commercial purposes. ✓ Genuine reviews and feedback are welcome. ✓ Reviews should be truthful, respectful, relevant, and lawful. ✓ We may take reasonable action to protect customers, our Website, and our intellectual property. ✓ Your privacy and mandatory legal rights remain protected. Questions? If you have questions regarding Website use, customer responsibilities, intellectual property, customer content, or suspected misuse, our Customer Care team will be pleased to assist you. Email: care@noirmoutiergroup.com

Clear, Fair and Responsible Legal Terms At Noirmoutier Skincare, we believe that legal terms should be transparent, balanced, and easy to understand. This Chapter explains the general legal principles that apply when you use our Website or purchase our Products. It addresses the allocation of responsibility, circumstances beyond our reasonable control, applicable law, dispute resolution, changes to these Terms, and other provisions that support the fair and consistent operation of our Website. Nothing in this Chapter is intended to exclude, restrict, or modify any consumer right, statutory guarantee, remedy, or liability that cannot lawfully be excluded or limited. Our Commitment We are committed to: ✓ operating our Website responsibly; ✓ providing clear and accurate customer information; ✓ addressing genuine customer concerns fairly; ✓ protecting rights available under applicable consumer law; ✓ using reasonable care in providing our Products and online services; and ✓ resolving concerns constructively wherever reasonably possible. These provisions are intended to provide legal clarity while maintaining a fair balance between customer rights and responsible business protection. 1. Website Availability We aim to keep our Website available, secure, accurate, and operational. However, uninterrupted or error-free access cannot always be guaranteed. Website access may occasionally be affected by: • maintenance; • software or system updates; • technical faults; • internet or telecommunications failures; • cybersecurity incidents; • third-party service interruptions; • payment gateway disruptions; • events beyond our reasonable control; or • improvements to Website functionality. Where reasonably practicable, we will seek to minimise disruption and restore affected services. PLEASE NOTE Temporary Website unavailability does not ordinarily affect an order that has already been accepted, although processing, communication, payment verification, or fulfilment may be delayed in some circumstances. 2. Website Information We use reasonable care to maintain accurate and current Website information. However, Website content may occasionally contain: • typographical errors; • technical inaccuracies; • outdated information; • incomplete information; • pricing errors; or • unintended omissions. We may correct, clarify, update, or remove information where reasonably necessary. If a material error affects an order, we will address the matter in accordance with these Terms and applicable law. 3. General Information Only Educational content published on our Website is provided for general informational purposes. Skincare articles, guides, videos, newsletters, social media content, Product information, and other educational materials: • do not constitute personalised medical advice; • do not provide a medical diagnosis; • do not replace professional healthcare advice; • should not be relied upon as medical treatment; and • may not be suitable for every individual circumstance. Please refer to our Product Disclaimer, Medical Disclaimer, Cosmetic Safety & Responsible Use Disclaimer, and Allergy, Sensitivity & Patch Test Guidelines for further information. 4. Reasonable Reliance You are responsible for considering whether general Website information is appropriate for your individual circumstances. Before using a Product, you should: ✓ read the Product label; ✓ review the ingredient list; ✓ follow directions and precautions; ✓ conduct a patch test where appropriate; and ✓ obtain professional advice if you have a medical condition, known allergy, significant skin concern, or uncertainty regarding Product suitability. 5. Individual Product Experiences Skincare experiences and cosmetic results may vary between individuals. Results may be influenced by: • skin type; • age; • genetics; • climate; • lifestyle; • skincare routine; • frequency and consistency of use; • use of other Products; • individual sensitivity; and • medical or dermatological circumstances. To the extent permitted by law, we do not guarantee a particular cosmetic result, outcome, or timeframe unless expressly stated in writing. 6. Limitation of Liability To the fullest extent permitted by applicable law, Noirmoutier Skincare will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss arising from or connected with: • use of or inability to use the Website; • reliance on general Website information; • unauthorised use of a customer account; • third-party websites or services; • interruptions outside our reasonable control; • misuse of a Product; • use contrary to Product instructions; or • circumstances for which liability may lawfully be limited. This clause does not apply where such liability cannot lawfully be excluded or limited. 7. Direct Loss and Proportionate Responsibility Where we are legally responsible for direct loss, our responsibility will be determined according to: • applicable law; • the nature of the obligation; • the circumstances giving rise to the loss; • the extent to which the loss was reasonably foreseeable; • any contribution by another person or event; and • any mandatory consumer rights or remedies. Nothing in these Terms limits your responsibility to take reasonable steps to avoid or reduce preventable loss. 8. Matters We Do Not Exclude Nothing in these Terms excludes, restricts, or limits liability for: • fraud or fraudulent misrepresentation; • death or personal injury caused by negligence where liability cannot lawfully be excluded; • wilful misconduct where applicable; • breach of mandatory consumer guarantees; • liability imposed by applicable product safety law; or • any other liability that cannot lawfully be excluded, restricted, or limited. IMPORTANT These Terms are intended to provide reasonable business protection—not to remove mandatory customer rights. If applicable law provides you with rights or remedies that cannot be excluded, those rights and remedies continue to apply. 9. Consumer Rights Your purchases may be protected by consumer laws applicable in Malaysia or, where relevant, another jurisdiction. Nothing in these Terms is intended to exclude, restrict, or modify: • statutory consumer guarantees; • rights relating to defective or unsafe Products; • remedies required by law; • rights arising from misleading representations; or • other mandatory legal protections. Where these Terms conflict with a mandatory legal requirement, the mandatory legal requirement will prevail to the extent of the inconsistency. 10. Third-Party Services Our Website may rely on or connect with third-party services, including: • payment gateways; • banks and financial institutions; • delivery and logistics providers; • cloud or hosting services; • communication platforms; • analytics services; • social media platforms; and • other technology providers. We select and manage service providers with reasonable care. However, third-party services may be governed by their own terms, policies, systems, and operational arrangements. To the extent permitted by law, we are not responsible for independent acts, omissions, outages, or content of third parties that are outside our reasonable control. 11. Third-Party Links Our Website may include links to external websites or services for convenience or functionality. Unless expressly stated otherwise: • we do not control external websites; • external content may change without our knowledge; • third-party terms and privacy practices may differ from ours; and • a link does not necessarily represent endorsement, sponsorship, or approval. You should review the terms and privacy policies applicable to any external service you choose to use. 12. Indemnity for Unlawful or Harmful Conduct To the extent permitted by applicable law, you agree to be responsible for reasonable loss, liability, damage, cost, or expense arising directly from your: • unlawful use of the Website; • fraudulent conduct; • material breach of these Terms; • infringement of another person’s intellectual property rights; • unauthorised commercial use of Company content; • malicious interference with Website security; or • submission of unlawful or rights-infringing content. This provision will be applied reasonably and proportionately and does not require you to compensate us for loss caused by our own negligence, breach, or unlawful conduct. 13. Force Majeure We will not be responsible for delay or failure caused by an event beyond our reasonable control where liability may lawfully be excluded. Such events may include: • natural disasters; • floods; • fires; • severe weather; • epidemics or pandemics; • war, terrorism, civil unrest, or public emergencies; • government action or legal restrictions; • industrial disputes; • transportation or courier disruption; • supply-chain interruption; • widespread telecommunications or internet failure; • payment-system disruption; • cyber incidents not reasonably preventable; or • utility failure. Where reasonably practicable, we will: ✓ communicate material delays; ✓ take reasonable steps to reduce disruption; ✓ resume affected obligations when possible; and ✓ provide an appropriate remedy where required by applicable law or Company policy. 14. Changes to the Website We may update, improve, modify, suspend, or discontinue parts of the Website where reasonably necessary. Changes may be made to: • improve customer experience; • enhance security; • introduce new Products or services; • comply with legal or regulatory requirements; • update technology; • correct errors; or • support business operations. Where a change materially affects customer rights or an accepted order, we will address the matter in accordance with applicable law. 15. Changes to These Terms We may revise these Website Terms & Conditions from time to time. Changes may be made to reflect: • legal or regulatory developments; • changes to our Products or services; • payment or delivery arrangements; • technology and security improvements; • operational requirements; or • improvements to customer communication. The latest version will be published on our Website together with the applicable Last Updated date. Unless otherwise required by law, revised Terms will generally apply from the date stated and will not retrospectively alter an order already accepted under an earlier version. 16. Governing Law These Website Terms & Conditions are governed by and interpreted in accordance with the laws of Malaysia, subject to any mandatory rights or protections that may apply under applicable law. 17. Resolving Concerns We value the opportunity to address customer concerns directly and fairly. If you have a concern, please contact Customer Care and provide: • your name; • order number, where applicable; • a clear description of the matter; • relevant supporting information; and • the outcome you are seeking. We will review genuine concerns in good faith and aim to provide a reasonable response within an appropriate timeframe. CUSTOMER CARE FIRST Many concerns can be resolved more quickly through direct communication. We encourage customers to contact us before beginning formal proceedings, without limiting any right to seek assistance from a regulator, consumer body, tribunal, court, or other lawful dispute-resolution channel. 18. Jurisdiction Subject to applicable law and any mandatory consumer rights, disputes relating to these Terms may be brought before the courts or other competent dispute-resolution bodies in Malaysia. Nothing in this clause prevents a customer from exercising a legal right to bring a claim in another jurisdiction where that right cannot lawfully be excluded. 19. Severability If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it lawful and enforceable where possible. If this is not possible, the affected provision may be separated from the remaining Terms. The remaining provisions will continue in effect. 20. No Waiver If we do not immediately exercise a right or remedy under these Terms, this does not mean that we have waived that right or remedy. A waiver will be effective only where clearly communicated or required by applicable law. 21. Assignment and Transfer You may not transfer your rights or obligations under these Terms to another person without our prior written agreement, except where applicable law permits otherwise. We may transfer or assign our rights or obligations as part of: • a business restructuring; • corporate reorganisation; • merger; • acquisition; • transfer of business assets; or • another legitimate commercial arrangement, provided that the transfer does not unlawfully reduce your rights. 22. No Partnership or Agency Nothing in these Terms creates a: • partnership; • joint venture; • employment relationship; • franchise; • fiduciary relationship; or • agency relationship between you and Noirmoutier Skincare. You do not have authority to make commitments, representations, or agreements on our behalf. 23. Third-Party Rights Unless expressly stated otherwise or required by applicable law, a person who is not a party to a transaction governed by these Terms does not have an independent right to enforce them. This does not affect rights that a third party may have under applicable law. 24. Entire Agreement These Website Terms & Conditions, together with policies and information expressly incorporated into them, constitute the agreement governing your use of the Website and relevant purchases. Applicable documents may include our: • Privacy Policy; • Shipping Policy; • Cancellation Policy; • Refund Policy; • Payment Policy; • Cookie Policy; • Product Disclaimer; • Medical Disclaimer; • Cosmetic Safety & Responsible Use Disclaimer; and • Allergy, Sensitivity & Patch Test Guidelines. Nothing in this clause excludes liability for fraud, fraudulent misrepresentation, or any matter that cannot lawfully be excluded. 25. Order of Priority If an inconsistency arises between these Terms and another applicable Company policy, the more specific provision will ordinarily apply to the relevant matter. For example: • the Shipping Policy applies specifically to delivery matters; • the Refund Policy applies specifically to eligible refunds; • the Privacy Policy applies specifically to personal information; and • Product safety documents apply specifically to Product use and safety guidance. Mandatory legal requirements will always prevail where applicable. 26. Interpretation In these Terms, unless the context requires otherwise: • headings are provided for convenience and do not limit interpretation; • words in the singular include the plural and vice versa; • references to “including” mean “including without limitation”; • references to laws include applicable amendments or replacements; • references to written communication include recognised electronic communication where permitted by law; and • references to the Website include relevant online services operated by or on behalf of Noirmoutier Skincare. 27. Continuing Effect Provisions that are intended by their nature to continue after account closure, order completion, or termination of Website access will remain effective where appropriate. These may include provisions concerning: • intellectual property; • customer content; • payment obligations; • limitation of liability; • dispute resolution; • governing law; • confidentiality; and • rights or remedies arising before termination. IMPORTANT Our general legal framework is guided by four principles: ✓ Fairness — mandatory customer and consumer rights remain protected. ✓ Transparency — responsibilities and legal limitations are explained clearly. ✓ Proportionality — protections and remedies should reflect the circumstances and applicable law. ✓ Resolution — genuine concerns should be addressed constructively and efficiently. What This Means for You When using the Noirmoutier Skincare Website or purchasing our Products: ✓ We will use reasonable care in operating our Website and providing customer information. ✓ Temporary technical interruptions may occasionally occur. ✓ General skincare information does not replace personalised medical advice. ✓ Cosmetic experiences and results may vary. ✓ Mandatory consumer rights remain protected. ✓ Liability is limited only to the extent permitted by law. ✓ Events beyond reasonable control may affect performance or delivery. ✓ Malaysian law generally governs these Terms. ✓ We encourage fair and direct resolution of customer concerns. ✓ Specific policies apply to specific matters such as privacy, payment, shipping, refunds, and Product safety. Questions? If you have questions regarding these Terms, your legal rights, a Website issue, or a customer concern, our Customer Care team will be pleased to assist you. Email: care@noirmoutiergroup.com

Your Privacy Matters At Noirmoutier Skincare, trust is an important part of every customer relationship. We respect your privacy and are committed to handling your personal data responsibly, transparently, and securely. This Privacy Policy explains how NOIRMOUTIER SKINCARE PLT (“Noirmoutier Skincare”, “Company”, “we”, “our”, or “us”) may collect, use, disclose, store, protect, retain, and otherwise process your personal data when you: • visit or use our Website; • create a customer account; • purchase our Products; • communicate with Customer Care; • subscribe to newsletters or marketing communications; • participate in promotions, surveys, events, or product-testing activities; • interact with our social media content; or • otherwise engage with our business. This Policy should be read together with our Website Terms & Conditions, Cookie Policy, and other notices presented when personal data is collected. Our Privacy Commitment We are committed to: ✓ collecting personal data fairly and for legitimate purposes; ✓ explaining how personal data may be used; ✓ collecting only information reasonably required for our business activities; ✓ protecting personal data through appropriate safeguards; ✓ respecting applicable privacy and data protection rights; ✓ using customer information responsibly; ✓ providing meaningful choices regarding marketing communications; and ✓ reviewing our privacy practices as our business, technology, and legal obligations develop. 1. Scope of This Privacy Policy This Privacy Policy applies to personal data processed by or on behalf of Noirmoutier Skincare through our Website, online store, customer services, marketing activities, digital platforms, and related business operations. “Personal Data” generally means information that relates directly or indirectly to an identified or identifiable individual, including information that may identify an individual when combined with other information. This Policy does not govern independent third-party websites, platforms, or services that operate under their own privacy policies. 2. Personal Data We May Collect Depending on how you interact with us, we may collect the following categories of personal data. 2.1 Identity Information This may include: • full name; • title; • username or account name; • date of birth or age information where reasonably required; and • other information used to identify or verify you. 2.2 Contact Information This may include: • email address; • telephone or mobile number; • billing address; • delivery address; and • preferred communication details. 2.3 Customer Account Information This may include: • account credentials; • account preferences; • saved addresses; • communication preferences; • purchase history; and • customer account activity. We do not recommend sharing your password with any person. 2.4 Order and Transaction Information This may include: • Products purchased; • order number; • order value; • discounts or promotional codes; • billing and delivery information; • payment status; • refund or cancellation information; • delivery records; and • customer service history. 2.5 Payment-Related Information Payments may be processed through authorised payment service providers, including SenangPay and its participating banks, financial institutions, card networks, or other payment partners. We may receive limited payment-related information, such as: • payment status; • transaction reference; • payment method category; • payment date and amount; • authorisation or failure status; and • information required for reconciliation, fraud prevention, refunds, or dispute management. We do not intentionally collect or store complete payment-card details where those details are processed directly by an authorised payment service provider. PAYMENT PRIVACY NOTE Your payment provider may independently collect and process information required to authorise and complete your transaction. Its handling of your information may also be governed by its own privacy policy, security standards, and legal obligations. 2.6 Website and Device Information When you use our Website, we may automatically collect certain technical information, including: • Internet Protocol address; • browser type; • device type; • operating system; • language settings; • approximate location derived from technical information; • Website pages viewed; • access dates and times; • referral source; • session activity; • Website interactions; and • technical or security information. Some information may be collected through cookies or similar technologies. Please refer to our Cookie Policy for further information. 2.7 Customer Care and Communication Information When you communicate with us, we may collect: • emails; • messages; • enquiries; • complaints; • feedback; • call or communication records where lawfully maintained; • supporting documents; • photographs or videos voluntarily submitted; and • information reasonably required to respond to your request. 2.8 Marketing and Preference Information This may include: • newsletter subscriptions; • marketing consent; • communication preferences; • Product interests; • promotion participation; • campaign engagement; and • responses to surveys or customer research. 2.9 Reviews, Testimonials and User Content If you submit a review, testimonial, photograph, video, comment, or other content, we may collect: • the content submitted; • display name; • Product information; • ratings; • submission date; and • related communication or consent records. Please avoid including unnecessary personal, confidential, or sensitive information in content intended for public display. 2.10 Product Safety and Quality Information If you report a Product quality concern, suspected adverse reaction, allergy, sensitivity, or safety matter, we may collect information such as: • Product name; • order details; • batch or lot number; • description of the concern; • photographs; • relevant Product usage information; • information about symptoms voluntarily provided; and • supporting documents. Because some information may relate to health or physical reactions, we will seek to handle it with additional care and only for legitimate purposes such as customer support, Product safety assessment, quality investigation, legal compliance, or protection of vital interests where applicable. 3. How We Collect Personal Data We may collect personal data: 3.1 Directly from You For example, when you: • create an account; • place an order; • complete a form; • contact Customer Care; • subscribe to marketing; • submit a review; • participate in a survey; • register for an event; • apply to become a product tester; • report a Product concern; or • otherwise provide information voluntarily. 3.2 Automatically Certain information may be collected automatically when you use our Website through: • cookies; • server logs; • analytics technologies; • security tools; • device technologies; and • similar digital mechanisms. 3.3 From Service Providers and Business Partners We may receive information from: • payment service providers; • banks or financial institutions; • delivery and logistics providers; • Website hosting providers; • technology providers; • analytics providers; • customer service platforms; • marketing service providers; and • other authorised partners. 3.4 From Public or Lawful Sources Where permitted by law, we may obtain information from publicly available sources, social media interactions, regulatory records, fraud-prevention services, or other lawful sources. 4. How We Use Personal Data We may process personal data for purposes including the following. 4.1 To Provide Products and Services We may use personal data to: • create and manage customer accounts; • receive and review orders; • process transactions; • arrange delivery; • provide order updates; • manage cancellations, returns, refunds, or remedies; • maintain transaction records; and • provide customer support. 4.2 To Process Payments We may use or disclose relevant information to: • initiate payment processing; • verify payment status; • reconcile transactions; • process refunds; • manage payment disputes; • prevent unauthorised transactions; and • comply with financial, legal, or regulatory requirements. 4.3 To Communicate with You We may communicate with you regarding: • account activity; • order status; • delivery; • payment; • refunds; • Product information; • customer enquiries; • service notices; • security matters; • policy updates; and • other matters relating to our relationship with you. 4.4 To Improve Our Products and Customer Experience We may use information to: • understand customer needs; • improve Website usability; • develop Products; • review customer feedback; • improve customer service; • analyse business performance; • identify customer trends; and • enhance our communications. 4.5 For Product Quality and Safety We may process relevant information to: • investigate Product concerns; • assess suspected adverse reactions; • identify quality trends; • review Product performance; • support quality assurance; • manage corrective action; • comply with Product safety obligations; and • protect customers and the public. 4.6 For Security and Fraud Prevention We may use personal data to: • verify identity or transactions; • detect suspicious activity; • prevent fraud; • protect customer accounts; • maintain Website security; • investigate misuse; • enforce applicable terms; and • protect our legal rights. 4.7 For Marketing and Customer Engagement Subject to applicable law and your communication preferences, we may use personal data to: • send newsletters; • share Product news; • communicate promotions; • provide skincare content; • invite participation in events or surveys; • recommend Products or content; and • manage loyalty or customer-engagement activities. You may unsubscribe from optional marketing communications at any time. 4.8 To Comply with Legal Obligations We may process personal data to: • comply with applicable laws; • maintain accounting, tax, and business records; • respond to lawful requests; • support regulatory enquiries; • establish, exercise, or defend legal rights; • manage disputes; and • meet compliance obligations. 5. Our Basis for Processing Personal Data Depending on the circumstances and applicable law, we may process personal data: • with your consent; • to perform or take steps relating to a contract with you; • to comply with legal obligations; • for legitimate business purposes; • to protect customers, the Company, or other persons; • for Product safety and quality purposes; • to establish, exercise, or defend legal rights; or • on another lawful basis recognised under applicable law. Where consent is relied upon, you may withdraw your consent, subject to applicable legal or contractual restrictions and reasonable notice. Withdrawal of consent will not ordinarily affect processing already carried out lawfully before the withdrawal. 6. When Providing Personal Data Is Necessary Some personal data is required to: • create an account; • process an order; • receive payment; • arrange delivery; • verify a transaction; • process a refund; • provide customer support; or • comply with legal requirements. If required information is not provided, we may be unable to complete the relevant request, transaction, or service. Where information is optional, we will seek to make this reasonably clear. 7. Marketing Communications We may send marketing communications where: • you have provided consent; • you have subscribed to receive them; • applicable law otherwise permits the communication; or • another lawful basis applies. Marketing communications may include: • Product announcements; • promotional offers; • skincare education; • events; • customer programmes; • surveys; • newsletters; and • brand updates. You may opt out at any time by: • using the unsubscribe link in an email; • updating available communication preferences; or • contacting Customer Care. YOUR CHOICE Opting out of marketing communications will not prevent us from sending necessary service communications relating to your account, orders, payments, deliveries, security, or customer enquiries. 8. Cookies and Similar Technologies We may use cookies and similar technologies to: • operate the Website; • maintain Website security; • remember preferences; • support shopping-cart functions; • understand Website usage; • improve performance; • measure campaigns; and • provide relevant content where permitted. Where required, we will request consent before using optional cookies. You may manage certain cookie preferences through our cookie settings or browser controls. Please refer to our Cookie Policy for further information. 9. When We May Share Personal Data We do not sell personal data. We may share personal data only where reasonably necessary and permitted by law. Recipients may include the following. 9.1 Payment Providers Relevant information may be shared with: • SenangPay; • participating banks; • financial institutions; • payment processors; • card networks; and • fraud-prevention providers for payment processing, authorisation, verification, reconciliation, refunds, security, and dispute management. 9.2 Delivery and Logistics Providers We may share relevant information with couriers, fulfilment providers, delivery partners, and logistics service providers to arrange and complete delivery. 9.3 Technology and Business Service Providers We may use service providers for: • Website hosting; • cloud storage; • cybersecurity; • customer relationship management; • customer support; • email delivery; • analytics; • marketing; • accounting; • professional advice; and • business administration. Service providers should process personal data only for authorised purposes and subject to appropriate obligations. 9.4 Professional Advisers We may share information with lawyers, auditors, accountants, insurers, consultants, and other professional advisers where reasonably necessary. 9.5 Government, Regulatory and Law-Enforcement Authorities We may disclose personal data where: • required by law; • required by a court order; • necessary to respond to a lawful request; • relevant to a regulatory matter; • necessary to protect rights, safety, or security; or • otherwise legally permitted. 9.6 Business Transfers If our business undergoes a merger, acquisition, restructuring, financing, investment, transfer, or sale, relevant personal data may be disclosed or transferred as part of that process, subject to applicable legal safeguards. 10. International Transfers Some service providers or technology systems may process or store personal data outside Malaysia. Where personal data is transferred internationally, we will seek to use appropriate safeguards as required by applicable law. These may include: • contractual protections; • recognised data-transfer arrangements; • security measures; • due diligence; • consent where required; or • another legally permitted transfer mechanism. 11. How We Protect Personal Data We use reasonable administrative, organisational, physical, and technical safeguards appropriate to the nature of the information and the risks involved. Measures may include: • access controls; • authentication procedures; • secure hosting; • encryption or protected transmission where appropriate; • system monitoring; • security updates; • staff confidentiality obligations; • restricted access; • backup procedures; • service-provider assessments; • incident-response procedures; and • internal privacy practices. SECURITY NOTE No Website, transmission method, or information system can be guaranteed to be completely secure. While we take reasonable steps to protect personal data, customers should also protect account credentials, use strong passwords, and avoid sharing confidential information through unsecured channels. 12. Data Retention We retain personal data only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law. Retention periods may depend on: • the nature of the information; • the purpose of processing; • customer account status; • transaction and payment requirements; • tax and accounting obligations; • Product safety considerations; • fraud prevention; • dispute management; • legal limitation periods; and • regulatory requirements. When personal data is no longer reasonably required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements. 13. Your Privacy Rights Subject to applicable law, you may have rights relating to your personal data, including the right to: • request access; • request correction; • update inaccurate or incomplete information; • withdraw consent; • object to or limit certain processing; • opt out of direct marketing; • request information about data handling; • request deletion where legally available; and • raise a privacy concern or complaint. Some rights may be subject to legal exceptions, identity verification, record-retention obligations, contractual requirements, or other lawful limitations. 14. Access and Correction Requests To request access to or correction of personal data, please contact Customer Care. We may request information reasonably necessary to: • verify your identity; • locate the relevant records; • understand your request; and • protect personal data from unauthorised disclosure. We will seek to respond within the period required by applicable law. Where legally permitted, a reasonable administrative fee may apply to certain requests. If so, we will provide relevant information before proceeding. 15. Withdrawal of Consent Where processing is based on consent, you may request to withdraw that consent. Withdrawal may affect our ability to provide certain services where the relevant information is necessary for: • account administration; • order processing; • payment; • delivery; • customer support; • Product safety; • legal compliance; or • another legitimate purpose. We will explain relevant consequences where reasonably practicable. 16. Children and Minors Our Website and Products are generally intended for adults and persons capable of entering into lawful transactions. We do not knowingly seek to collect personal data directly from children without appropriate parental or legal guardian involvement where required by law. If you are below the applicable age of majority, please use the Website and provide personal data only with the involvement and permission of a parent or legal guardian. If we become aware that personal data has been collected from a child contrary to applicable requirements, we may take reasonable steps to review, restrict, or delete the information. 17. Social Media If you interact with us through social media, the relevant platform may independently collect and process personal data under its own privacy policy. Information you choose to post publicly may be visible to other users. Please avoid posting: • order numbers; • payment information; • identification documents; • private contact information; • confidential information; or • sensitive personal information in public comments. For account-specific assistance, please contact Customer Care through an appropriate private channel. 18. Product Reviews and Public Content Reviews, comments, photographs, testimonials, or other content submitted for public display may be visible to Website visitors or social media users. Where appropriate, we may display: • your chosen display name; • rating; • review; • submitted image or video; • Product information; and • publication date. Please do not include information that you do not wish to make public. Our use of customer content is also governed by our Website Terms & Conditions. 19. Third-Party Websites and Services Our Website may contain links to third-party websites or integrate third-party services. We are not responsible for the independent privacy practices of third parties. Before providing personal data to an external service, please review its privacy policy and applicable terms. 20. Data Accuracy We take reasonable steps to maintain accurate information. You can assist by: • providing accurate information; • updating your account details; • informing us of relevant changes; • reviewing delivery information before checkout; and • correcting inaccurate information promptly. 21. Privacy and Product Safety Reports Where you report an allergy, sensitivity, adverse reaction, or other Product safety concern, please provide only information reasonably relevant to the matter. We may use the information to: • respond to your concern; • investigate Product quality; • assess safety information; • identify trends; • fulfil regulatory obligations; • obtain appropriate professional advice; or • protect customers. We do not provide medical diagnosis or treatment. If you experience a serious or urgent medical reaction, seek immediate medical assistance. 22. Personal Data Breaches and Security Incidents If we become aware of a personal data breach or security incident, we may: • investigate the incident; • take steps to contain or reduce harm; • engage relevant service providers or advisers; • preserve necessary records; • notify affected individuals where required; • notify relevant authorities where required; and • implement corrective measures. Our response will depend on the nature, scope, risk, and legal requirements associated with the incident. 23. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect: • changes in law or regulation; • changes to our Products or services; • new technologies; • changes to service providers; • improvements to privacy practices; • security developments; or • changes to business operations. The latest version will be published on our Website together with the applicable Last Updated date. Where required, we will provide additional notice or obtain consent for material changes. 24. Language and Interpretation This Privacy Policy may be made available in more than one language. If an inconsistency arises between language versions, the version designated by the Company as authoritative will apply, subject to applicable law. Headings are provided for convenience and do not limit the meaning of this Policy. IMPORTANT Our privacy practices are guided by four principles: ✓ Transparency — we explain what information we collect and why. ✓ Purpose — we use personal data for legitimate and identified purposes. ✓ Protection — we apply reasonable safeguards to protect information. ✓ Choice — we respect applicable privacy rights and marketing preferences. What This Means for You When you interact with Noirmoutier Skincare: ✓ We collect information needed to provide Products, services, support, and a secure Website experience. ✓ Payment information may be processed directly by authorised payment providers. ✓ We do not sell your personal data. ✓ We may share relevant information with trusted service providers where necessary. ✓ We use reasonable measures to protect personal data. ✓ You may update your information and exercise applicable privacy rights. ✓ You may unsubscribe from optional marketing communications. ✓ Necessary order, payment, security, and service communications may still be sent. ✓ Product safety information will be handled carefully and used for legitimate safety and quality purposes. Questions About Your Privacy? If you have questions about this Privacy Policy, wish to update your personal data, exercise an applicable privacy right, withdraw consent, or raise a privacy concern, please contact our Customer Care team. Email: care@noirmoutiergroup.com For the final website publication, Noirmoutier Skincare may designate a separate privacy contact email if required.

Delivering Your Order with Care Thank you for shopping with Noirmoutier Skincare. We understand that receiving your skincare Products safely and on time is an important part of your customer experience. We aim to process, prepare, and dispatch every accepted order carefully and to provide clear information throughout the delivery journey. This Shipping Policy explains: • where we currently deliver; • how orders are processed and dispatched; • how shipping charges are calculated; • estimated delivery timeframes; • customer responsibilities for delivery information; • how tracking and delivery updates may be provided; • what happens if a parcel is delayed, damaged, lost, refused, or returned; and • when responsibility for the Products passes to you. This Policy forms part of the terms governing purchases made through the Noirmoutier Skincare Website. Our Delivery Commitment We are committed to: ✓ preparing accepted orders carefully; ✓ using suitable packaging for our Products; ✓ appointing reputable delivery and logistics providers; ✓ providing clear delivery information where reasonably available; ✓ communicating material delivery issues; ✓ reviewing genuine delivery concerns fairly; and ✓ providing appropriate assistance or remedies where required by applicable law or Company policy. 1. Delivery Coverage We currently deliver to locations made available during the Website checkout process. Available delivery destinations may change from time to time because of: • courier coverage; • delivery restrictions; • operational requirements; • legal or regulatory requirements; • Product restrictions; • service availability; or • other logistical considerations. If your delivery location is not available during checkout, please contact Customer Care before placing an order. PLEASE NOTE The availability of a country, state, postcode, or delivery area during checkout does not guarantee that every Product can be delivered to that location. Certain Products or destinations may be subject to additional restrictions. 2. Domestic Shipping Orders within Malaysia may be delivered using appointed courier, postal, fulfilment, or logistics service providers. Delivery availability may differ between: • Peninsular Malaysia; • Sabah; • Sarawak; • Federal Territories; • islands; • rural areas; • remote locations; and • areas with limited courier access. Additional delivery time or charges may apply to certain locations. Any applicable shipping charge will ordinarily be displayed during checkout before payment is completed. 3. International Shipping International shipping may be offered only to selected destinations displayed during checkout or otherwise confirmed by the Company. International delivery may be affected by: • customs procedures; • import restrictions; • destination-country regulations; • local taxes or duties; • courier availability; • cross-border transportation; • security screening; and • local delivery conditions. International customers are responsible for ensuring that the Products may lawfully be imported into and used within the destination country. 4. Import Duties, Taxes and Customs Charges Unless expressly stated otherwise during checkout, international shipping charges do not include: • customs duties; • import taxes; • value-added tax; • goods and services tax; • sales tax; • customs clearance charges; • brokerage fees; • handling fees; or • other charges imposed by a government authority, customs agency, courier, or destination country. These charges are generally the responsibility of the recipient. We do not control or determine charges imposed by foreign authorities or third parties. CUSTOMER TIP Before placing an international order, consider checking the applicable import requirements, taxes, duties, and Product restrictions in your destination country. 5. Shipping Charges Shipping charges may be calculated according to factors including: • delivery destination; • parcel weight; • parcel dimensions; • courier service; • delivery speed; • order value; • Product type; • promotional offers; and • applicable taxes or surcharges. The applicable shipping charge will ordinarily be displayed during checkout before you submit your order. 6. Free Shipping Promotions From time to time, we may offer free or discounted shipping. Such offers may be subject to conditions including: • minimum order value; • selected Products; • selected delivery areas; • promotional periods; • customer eligibility; • voucher codes; or • other campaign terms. Unless expressly stated otherwise, free shipping promotions cannot be exchanged for cash and may not apply to remote-area, international, special-handling, or additional delivery charges. 7. Order Processing Orders are generally processed after: • payment has been successfully authorised; • the order has been accepted; • Product availability has been confirmed; • any necessary verification has been completed; and • no issue prevents fulfilment. Processing time refers to the period required to prepare an order before dispatch. Processing time is separate from courier delivery time. 8. Processing Timeframes We aim to process accepted orders within the estimated timeframe displayed on the Website or communicated during checkout. Processing may take longer during: • weekends; • public holidays; • major promotions; • Product launches; • festive seasons; • unusually high order volumes; • inventory verification; • payment verification; • operational disruptions; or • events beyond our reasonable control. Orders placed outside normal business hours may begin processing on the next applicable business day. IMPORTANT An estimated processing or delivery timeframe is provided as a guide and is not a guaranteed delivery date unless we expressly state otherwise. 9. Order Confirmation and Dispatch After placing an order, you may receive: • an automated order acknowledgement; • payment confirmation; • order acceptance information; • dispatch confirmation; • courier details; or • tracking information. Receiving an automated order acknowledgement does not necessarily mean that the order has been accepted or dispatched. Please refer to our Website Terms & Conditions for information about order acceptance and contract formation. 10. Estimated Delivery Timeframes Estimated delivery timeframes may vary according to: • destination; • courier service; • dispatch date; • public holidays; • weather conditions; • delivery volume; • customs clearance; • remote-area access; • local operational conditions; and • events outside our reasonable control. Delivery estimates begin after dispatch unless otherwise stated. We recommend allowing additional time during peak shopping periods, festive seasons, Product launches, or major promotional campaigns. 11. Delivery Dates Are Estimates We will use reasonable efforts to support timely delivery. However, delivery dates and timeframes are estimates unless expressly guaranteed in writing. To the extent permitted by law, we are not responsible for delays caused by circumstances outside our reasonable control. Where a material delay becomes known to us, we will seek to provide relevant information where reasonably practicable. 12. Delivery Address You are responsible for providing a complete, accurate, and deliverable address. Please check: • recipient name; • house, unit, or building number; • street name; • postcode; • city; • state; • country; • telephone number; and • any delivery instructions before completing checkout. Incomplete or inaccurate information may cause delay, failed delivery, return, additional charges, or loss. CUSTOMER TIP Please use an address where you or an authorised person can reasonably receive the parcel. If your address changes after an order is submitted, contact Customer Care immediately. Address changes cannot be guaranteed once fulfilment or dispatch has commenced. 13. Address Changes We may attempt to assist with an address correction before dispatch. However, an address cannot always be changed after: • fulfilment has commenced; • a shipping label has been created; • the parcel has been handed to the courier; or • the courier has restricted address amendments. Any additional charge arising from a customer-requested address change may be payable by the customer where permitted by law and disclosed before the change is completed. 14. Delivery Instructions You may provide delivery instructions where the Website or courier service allows. Delivery instructions are requests only and cannot always be guaranteed. The courier may apply its own safety, access, identity-verification, or delivery procedures. We are not responsible for a courier’s inability to follow an instruction where the instruction is unsafe, incomplete, unlawful, impracticable, or inconsistent with courier requirements. 15. Tracking Your Order Where tracking is available, we may provide: • a tracking number; • a courier tracking link; • delivery notifications; or • status updates. Tracking information may take time to become active after dispatch. Courier tracking information is generally provided by the relevant delivery provider and may occasionally be delayed, incomplete, or temporarily unavailable. 16. Delivery Updates Delivery updates may be sent through: • email; • SMS; • courier notification; • Website account; • messaging service; or • another available communication channel. Please ensure that your contact information is accurate. We are not responsible for missed notifications caused by incorrect contact details, blocked messages, unavailable networks, customer device settings, or circumstances outside our reasonable control. 17. Delivery Attempts The courier may make one or more delivery attempts according to its procedures. If delivery cannot be completed, the courier may: • attempt redelivery; • contact the recipient; • leave a delivery notice; • redirect the parcel to a collection point; • hold the parcel temporarily; or • return the parcel to us. Please follow the courier’s instructions promptly. 18. Unattended Delivery Where permitted by the courier and requested or authorised by the customer, a parcel may be left: • at a designated safe place; • with building management; • with security personnel; • with an authorised recipient; or • at another location accepted under the courier’s procedures. Any unattended-delivery request may involve additional risk. To the extent permitted by law, responsibility may pass when the parcel is delivered in accordance with the customer’s authorised instruction. 19. Delivery to an Authorised Recipient Delivery may be completed when the parcel is received by: • the named recipient; • a person at the delivery address; • an authorised representative; • building management; • reception personnel; • security personnel; or • another person reasonably appearing to be authorised to receive the parcel, subject to applicable law and courier procedures. 20. Risk Transfer Risk of accidental loss of or damage to the Products generally passes to you when the Products are delivered to: • you; • a person identified or authorised by you; • the delivery address supplied by you; or • a location specifically authorised by you, subject to applicable consumer law. Where you independently appoint a carrier that was not offered or arranged by us, risk may pass at another time permitted by applicable law. IMPORTANT Risk transfer does not remove any rights you may have where Products were defective, damaged before delivery, incorrectly supplied, or otherwise subject to a mandatory consumer remedy. 21. Ownership of Products Legal ownership of the Products generally passes to you only after: • full payment has been received; and • the Products have been delivered, unless applicable law requires otherwise. Risk and ownership may pass at different times. 22. Delayed Delivery If your parcel is delayed: • review the latest tracking information; • allow reasonable time for courier status updates; • follow any courier instructions; and • contact Customer Care if the delay appears unusual or material. We may assist by: • reviewing order records; • checking available tracking information; • contacting the courier; • opening a delivery enquiry; or • providing other reasonable assistance. Courier investigations may require additional time. 23. Lost Parcels A parcel will not necessarily be treated as lost merely because delivery is delayed. Before determining that a parcel is lost, we may: • review tracking information; • verify the delivery address; • contact the courier; • request a delivery investigation; • obtain delivery records; or • allow a reasonable investigation period. If the parcel is confirmed as lost before risk has lawfully passed to you, we will provide an appropriate remedy in accordance with applicable law and Company policy. 24. Delivered but Not Received If tracking shows that a parcel has been delivered but you cannot locate it, please: • check the delivery location carefully; • ask household members or authorised recipients; • check with reception, building management, or security; • review any delivery photograph or courier notice; • check any authorised safe place; and • contact Customer Care promptly. We may request the courier to investigate. The outcome will depend on the available delivery evidence, customer instructions, courier records, and applicable law. 25. Damaged Parcels Please inspect your parcel as soon as reasonably possible after delivery. If the parcel or Product appears materially damaged: • photograph the outer packaging; • photograph the shipping label; • photograph the internal packaging; • photograph the affected Product; • retain the Product and packaging; and • contact Customer Care promptly. Please do not discard relevant packaging while the matter is under review. 26. Leaking or Damaged Products If a Product arrives leaking, broken, materially damaged, or otherwise affected during delivery, please contact Customer Care with: • your order number; • Product name; • photographs or videos; • a description of the issue; • the delivery date; and • any other information reasonably required. We will assess the concern and provide an appropriate remedy where justified under our Refund Policy, Product Quality Commitment, or applicable law. 27. Missing or Incorrect Products If your parcel contains: • a missing Product; • an incorrect Product; • an incorrect quantity; or • another fulfilment discrepancy, please contact Customer Care promptly. We may request photographs of: • the parcel; • the shipping label; • the Products received; • internal packaging; and • any packing documentation. We will review the matter fairly and provide an appropriate remedy where the concern is verified. 28. Refused Delivery If you refuse delivery without a legally valid reason, the parcel may be returned to us. Where permitted by law, any refund may be adjusted to account for reasonable and properly incurred costs, including: • original shipping charges; • return shipping charges; • customs charges; • storage fees; • handling costs; or • other non-recoverable delivery expenses. No deduction will be made where prohibited by law or where the refusal results from our breach, an incorrect delivery, a verified Product defect, or another legally protected reason. 29. Unclaimed Parcels If a parcel is held for collection and is not collected within the courier’s stated period, it may be returned to us. After the returned parcel is received and assessed, we may: • arrange redelivery subject to additional charges; • issue an eligible refund; • deduct reasonable non-recoverable costs where legally permitted; or • provide another appropriate resolution. 30. Returned-to-Sender Parcels A parcel may be returned to us because of: • an incorrect or incomplete address; • failed delivery attempts; • refusal; • non-collection; • customs issues; • recipient unavailability; • delivery restrictions; or • courier requirements. We will contact you or respond to your enquiry after the parcel has been returned and assessed. Redelivery may require payment of additional shipping charges where the return resulted from customer-provided information or circumstances within the customer’s reasonable control. 31. Customs Delays and International Returns International parcels may be delayed, held, inspected, refused, or returned by customs or other authorities. We are not responsible for decisions made independently by customs or government authorities. If a parcel is returned because the recipient: • did not pay applicable import charges; • did not provide required information; • refused customs clearance; or • did not comply with destination-country requirements, any refund may be subject to reasonable non-recoverable costs where permitted by law. 32. Delivery Restrictions We may be unable to deliver to certain locations, including: • restricted areas; • locations outside courier coverage; • certain post-office boxes; • military or controlled facilities; • sanctioned or prohibited destinations; • locations affected by legal restrictions; or • destinations where delivery presents unreasonable safety or operational risks. Where an order cannot be fulfilled, we will provide an appropriate remedy in accordance with applicable law and Company policy. 33. Multiple Shipments An order may occasionally be delivered in more than one parcel because of: • Product availability; • fulfilment arrangements; • parcel size; • warehouse operations; • delivery efficiency; or • other operational reasons. Where reasonably available, separate tracking information may be provided. Unless otherwise stated, you will not ordinarily be charged additional shipping fees solely because we choose to divide an accepted order into multiple shipments. 34. Delivery During Promotions and Peak Periods Processing and delivery may take longer during: • major promotions; • festive seasons; • Product launches; • public holidays; • unusually high demand; • major sales events; or • courier network congestion. We appreciate your patience during these periods and will seek to communicate material delays where reasonably practicable. 35. Force Majeure and Events Beyond Our Control Delivery may be affected by events beyond our reasonable control, including: • floods; • fires; • severe weather; • natural disasters; • epidemics or pandemics; • government restrictions; • civil unrest; • war or public emergencies; • industrial disputes; • transport disruption; • courier network failures; • customs delays; • cyber incidents; • telecommunications failures; • utility failures; or • other events that could not reasonably be prevented. Where possible, we will: ✓ communicate material disruptions; ✓ work with relevant service providers; ✓ take reasonable steps to minimise delay; and ✓ resume affected services when reasonably possible. Nothing in this section limits rights or remedies that cannot lawfully be excluded. 36. Customer Responsibility After Delivery After delivery and lawful transfer of risk, you are responsible for: • protecting the parcel from loss or damage; • storing Products appropriately; • following Product storage instructions; • keeping Products away from excessive heat, sunlight, moisture, or contamination; • checking Product labels before use; and • keeping Products out of reach of children where appropriate. Please refer to our Product safety documents for further guidance. 37. Shipping Concerns and Supporting Information To help us review a shipping concern efficiently, please provide where available: • order number; • recipient name; • delivery address; • Product details; • tracking number; • delivery date; • photographs or videos; • courier communication; and • a clear description of the concern. Please provide accurate information and retain relevant Products and packaging until the review is complete. 38. Remedies for Verified Shipping Issues Where a shipping or fulfilment issue is verified, an appropriate remedy may include: • redelivery; • replacement; • refund; • store credit where agreed; • correction of the order; or • another reasonable remedy. The appropriate remedy will depend on: • the nature of the issue; • Product availability; • courier findings; • available evidence; • applicable Company policies; and • mandatory consumer rights. 39. Changes to This Shipping Policy We may update this Shipping Policy to reflect: • changes in courier services; • delivery coverage; • shipping charges; • customs requirements; • operational arrangements; • legal or regulatory developments; • Website improvements; or • changes to our business. The latest version will be published on our Website together with the applicable Last Updated date. Unless required by law, a change will not ordinarily alter the terms applicable to an order already accepted before the change took effect. IMPORTANT Our shipping approach is guided by four principles: ✓ Care — Products are prepared and packaged responsibly. ✓ Clarity — shipping charges and available delivery information are presented transparently. ✓ Communication — we aim to provide relevant updates and assistance. ✓ Fair Resolution — genuine delivery and fulfilment concerns are reviewed fairly. What This Means for You When ordering from Noirmoutier Skincare: ✓ Available shipping options and charges will ordinarily be shown during checkout. ✓ Processing time and courier delivery time are separate. ✓ Delivery dates are estimates unless expressly guaranteed. ✓ You are responsible for providing an accurate and complete delivery address. ✓ Tracking information may be provided where available. ✓ International duties, taxes, and customs charges may be your responsibility. ✓ Please report damaged, missing, incorrect, or unusually delayed deliveries promptly. ✓ Keep the Product, parcel, shipping label, and packaging while a concern is being reviewed. ✓ Risk generally passes upon delivery, subject to applicable consumer law. ✓ Verified shipping concerns will be reviewed fairly and an appropriate remedy may be provided. Questions About Your Delivery? If you have questions regarding shipping, tracking, delivery, a delayed parcel, damaged Products, or a fulfilment concern, our Customer Care team will be pleased to assist you. Email: care@noirmoutiergroup.com For faster assistance, please include your order number and tracking information where available.

Changing Your Mind Before Fulfilment At Noirmoutier Skincare, we understand that customers may occasionally need to cancel an order after it has been placed. This Cancellation Policy explains when cancellation may be possible, how cancellation requests are reviewed, what happens if an order has already entered fulfilment, and how approved cancellations are handled. Because orders may be processed, packed, and dispatched shortly after payment confirmation, cancellation is not always possible once fulfilment has commenced. Our Cancellation Commitment We are committed to: ✓ reviewing cancellation requests fairly; ✓ helping customers where cancellation is still operationally possible; ✓ explaining clearly when cancellation is no longer available; ✓ coordinating cancellation outcomes with our Refund Policy where applicable; and ✓ maintaining a transparent and efficient order fulfilment process. 1. When You May Request Cancellation You may request cancellation after placing an order by contacting Customer Care as soon as possible. Cancellation may be possible if: • the order has not yet entered fulfilment; • the order has not been packed; • the parcel has not been handed to the courier; • shipping information has not been finalised; and • cancellation is still operationally practicable. Submitting a cancellation request does not automatically cancel the order. We will review the request based on the actual order status at the time Customer Care receives it. 2. How to Request Cancellation To request cancellation, please contact Customer Care promptly and provide: • order number; • full name; • email address used for the order; • Product details; • reason for cancellation, where available; and • any other information reasonably required to identify the order. The earlier you contact us, the better the chance that cancellation may still be possible. CUSTOMER TIP If you notice an issue with your order, contact us immediately. Once packing, dispatch preparation, or courier handover has commenced, we may no longer be able to stop the order. 3. Cancellation Before Fulfilment If your cancellation request is received before fulfilment begins and cancellation is operationally possible, we may approve the cancellation. Where cancellation is approved: • the order will be cancelled; • fulfilment will not proceed; • we will confirm the cancellation where reasonably practicable; and • any eligible refund will be handled under our Refund Policy. 4. Cancellation After Fulfilment Has Started Once fulfilment has started, cancellation may no longer be possible. Fulfilment may include: • order picking; • packing; • quality checking; • shipping label creation; • courier booking; • dispatch preparation; • courier handover; or • other operational steps required to ship the order. If cancellation is no longer possible, you may still contact Customer Care to discuss available options under our Refund Policy or other applicable policies. 5. Cancellation After Dispatch Once an order has been dispatched or handed to the courier, cancellation is generally no longer available. At that stage, delivery is managed by the courier’s processes. If you no longer wish to receive the Products after dispatch, the matter may need to be handled as a return, refusal, failed delivery, or refund request, subject to our Shipping Policy, Refund Policy, and applicable law. 6. Address or Order Changes Instead of Cancellation If cancellation is not possible, we may still be able to assist with certain order amendments before dispatch, such as: • correcting a delivery address; • updating contact information; • adjusting administrative details; or • providing guidance on the next available option. Order amendments cannot be guaranteed and depend on the order status, courier process, and operational feasibility. 7. Orders We May Cancel We may cancel an order before dispatch where reasonably necessary. Examples include: • payment authorisation failure; • suspected fraud or unauthorised payment; • pricing or technical errors; • Product unavailability; • incorrect Product listing; • delivery restrictions; • legal or regulatory restrictions; • suspected abuse of promotions; • inability to verify required information; • Force Majeure Events; or • other circumstances that make fulfilment impracticable or inappropriate. Where payment has already been received, any approved refund will be handled under our Refund Policy. 8. Product Unavailability If a Product becomes unavailable after your order has been placed, we may contact you to discuss available options. Depending on the circumstances, we may offer: • delayed fulfilment; • replacement with another Product, with your agreement; • partial cancellation; • full cancellation; or • refund under our Refund Policy. 9. Pricing or Technical Errors Although we use reasonable efforts to maintain accurate Website information, pricing or technical errors may occasionally occur. If a material pricing or technical error affects your order, we may cancel the affected order before acceptance or dispatch. Where payment has been received, any approved refund will be handled in accordance with our Refund Policy. 10. Promotional Orders Orders placed under promotions, bundles, vouchers, loyalty rewards, complimentary gifts, or limited-time campaigns may be subject to additional promotional conditions. If part of a promotional order is cancelled, the promotion may need to be recalculated. This may affect: • discount eligibility; • free gifts; • bundle pricing; • free shipping thresholds; • voucher use; • loyalty rewards; or • campaign benefits. PLEASE NOTE If cancellation causes your order to fall below a promotional threshold, any related benefit may no longer apply. For example, a free-shipping benefit or complimentary gift may be removed or recalculated. 11. Partial Cancellation Where appropriate, we may allow cancellation of part of an order. Partial cancellation may be possible where: • only one Product is unavailable; • only one item is affected by a pricing error; • fulfilment has not started for the affected item; or • operational systems allow partial cancellation. Any refund or adjustment will be assessed according to the remaining order value and applicable policies. 12. Cancellation and Refunds Cancellation and refund are related but separate processes. Approval of cancellation does not automatically mean that a refund has already been completed. Refund eligibility, refund method, deductions where legally permitted, and refund processing time are governed by our Refund Policy. Refund processing may also depend on: • payment gateway procedures; • banking timelines; • card issuer processing; • fraud checks; • accounting reconciliation; and • applicable legal requirements. 13. Cancellation of Pre-Orders or Backorders If we offer pre-orders or backorders, specific cancellation terms may apply. These terms may be displayed: • on the Product page; • during checkout; • in the campaign terms; • in the order confirmation; or • in a separate notice. Where no special terms apply, pre-order or backorder cancellation requests will be reviewed according to this Policy and the relevant order status. 14. Refused Delivery Is Not the Same as Cancellation Refusing delivery after dispatch does not automatically cancel the order. If a parcel is refused, returned to sender, or left uncollected, the matter will be handled under our Shipping Policy and Refund Policy. Where legally permitted, reasonable non-recoverable costs may be taken into account before any refund is issued. 15. Failed Delivery Is Not the Same as Cancellation If delivery fails because of an incorrect address, recipient unavailability, non-collection, or courier restrictions, the order is not automatically cancelled. We may review the matter and discuss: • redelivery; • return to sender; • partial refund; • deduction of reasonable costs where legally permitted; or • another suitable resolution. 16. Fraud Prevention and Verification To protect customers and our business, we may pause, decline, or cancel orders where there are reasonable concerns relating to: • unauthorised payment; • stolen payment details; • identity mismatch; • suspicious order behaviour; • repeated failed payment attempts; • high-risk delivery patterns; • suspected promotional abuse; or • other fraud indicators. We may request additional verification before deciding whether to proceed with, cancel, or refund an order. 17. Customer Responsibility To reduce the likelihood of cancellation issues, please ensure that: • your Product selection is correct; • quantity is correct; • delivery address is complete; • contact information is accurate; • payment method is authorised; • promotional code is entered correctly; • you review the order before checkout; and • you contact Customer Care promptly if any mistake is discovered. 18. Cancellation Records We may retain records relating to cancellation requests for purposes including: • customer support; • payment reconciliation; • fraud prevention; • dispute management; • accounting; • legal compliance; • quality assurance; and • operational improvement. Such records will be handled in accordance with our Privacy Policy. 19. Force Majeure We will not be responsible for delay or failure in processing cancellation requests where circumstances beyond our reasonable control affect our operations. Examples include: • natural disasters; • floods; • fires; • pandemics; • government restrictions; • telecommunications failures; • payment gateway disruptions; • courier system failures; • cyber incidents; • severe operational disruptions; or • other events beyond reasonable control. Where possible, we will take reasonable steps to minimise inconvenience. 20. Changes to This Cancellation Policy We may update this Cancellation Policy from time to time to reflect: • operational improvements; • fulfilment process changes; • payment gateway requirements; • customer service updates; • legal or regulatory developments; or • changes to our business. The latest version will be published on our Website together with the applicable Last Updated date. Unless required by law, changes will not ordinarily affect an order already accepted before the updated Policy takes effect. IMPORTANT Our cancellation approach is guided by four principles: ✓ Prompt Action — cancellation is most likely before fulfilment begins. ✓ Operational Reality — once packing or dispatch starts, cancellation may not be possible. ✓ Fair Review — genuine requests will be reviewed based on the order status. ✓ Clear Next Steps — if cancellation is unavailable, we will explain other available options where applicable. What This Means for You When requesting cancellation: ✓ Contact Customer Care as soon as possible. ✓ Cancellation is not automatic. ✓ Cancellation depends on the order status when your request is received. ✓ Orders usually cannot be cancelled after dispatch. ✓ Refunds are handled separately under the Refund Policy. ✓ Promotional benefits may change if an order is cancelled partly or fully. ✓ Refused or failed delivery is handled under the Shipping Policy, not automatically as cancellation. ✓ We may cancel orders affected by fraud concerns, payment issues, Product unavailability, pricing errors, or legal restrictions. Questions About Cancelling an Order? If you have questions about cancelling an order, correcting order information, or understanding your next available option, our Customer Care team will be pleased to assist you. Email: care@noirmoutiergroup.com For faster assistance, please include your order number and the email address used for the purchase.

Fair Refunds, Clear Expectations At Noirmoutier Skincare, we want every customer to feel confident when purchasing from us. This Refund Policy explains when a refund may be available, how refund requests are reviewed, what information may be required, and how approved refunds are processed. Because skincare and cosmetic Products are personal-use items, refunds are assessed carefully to balance customer fairness, product safety, hygiene considerations, fraud prevention, and applicable consumer rights. Our Refund Commitment We are committed to: ✓ reviewing genuine refund requests fairly; ✓ responding to Product quality and fulfilment concerns responsibly; ✓ providing appropriate remedies where required; ✓ protecting customer rights under applicable law; ✓ reducing confusion between cancellation, return, replacement, and refund; and ✓ maintaining transparent communication throughout the review process. 1. When a Refund May Be Considered A refund may be considered where: • the wrong Product was supplied; • the Product arrived materially damaged; • the Product has a verified manufacturing or fulfilment defect; • an accepted order cannot be fulfilled; • a duplicate payment was made; • a cancellation is approved before fulfilment; • a refund is required under applicable law; or • we determine that a refund is appropriate in the circumstances. Each request will be reviewed based on its facts and supporting information. 2. Refunds Are Not Automatic Submitting a refund request does not automatically mean that a refund will be approved. We may need to review: • order records; • payment records; • delivery information; • Product condition; • photographs or videos; • batch or lot information; • customer communications; • courier findings; • Product usage or storage circumstances; and • applicable legal requirements. 3. Situations Where Refunds Are Generally Not Available Unless required by applicable law, refunds are generally not available where: • you change your mind after the order has been dispatched; • you dislike the fragrance, texture, colour, or packaging; • cosmetic results differ from your expectations; • the Product has been used beyond reasonable inspection; • the Product was damaged after delivery; • the Product was stored improperly; • the Product was used contrary to instructions; • the Product was purchased from an unauthorised seller; • the request is unsupported by sufficient information; • the issue arises from an individual allergy or sensitivity where the Product itself is not defective; or • the request appears fraudulent, abusive, or misleading. This does not affect statutory rights or remedies that cannot lawfully be excluded. IMPORTANT Skincare results vary between individuals. A Product not producing the result expected by one customer does not automatically mean that the Product is defective. Please refer to our Product Disclaimer and Product Quality Commitment for further information. 4. How to Request a Refund To request a refund, please contact Customer Care as soon as reasonably possible. Please provide: • order number; • full name; • email address used for the order; • Product name; • reason for the refund request; • photographs or videos where relevant; • batch or lot number where available; • delivery date; • description of the issue; and • any other information reasonably required for assessment. Providing complete information helps us review your request more efficiently. 5. Timeframe for Raising Refund Concerns Please raise any refund concern promptly after discovering the issue. For damaged, incorrect, missing, or defective Products, we recommend contacting Customer Care as soon as reasonably possible after delivery. Delayed reporting may make it more difficult to verify the matter, particularly where courier evidence, packaging condition, Product storage, or usage circumstances are relevant. 6. Product Return May Be Required We may request that the affected Product be returned before a refund is approved. A return may be required for: • quality inspection; • verification of the issue; • batch investigation; • fraud prevention; • courier claim assessment; • fulfilment review; or • compliance purposes. Please do not discard the Product, outer packaging, shipping label, or inserts until the matter has been reviewed. 7. Condition of Returned Products Where a Product return is required, the Product should be returned: • with original packaging where available; • with all included items where relevant; • securely packed to prevent further damage; • together with requested supporting information; and • in accordance with instructions provided by Customer Care. Failure to follow reasonable return instructions may affect our ability to assess the request. 8. Refund Assessment We will assess refund requests fairly and in good faith. Our assessment may consider: • whether the Product was purchased through an authorised channel; • whether the Product was damaged before or after delivery; • whether the Product was used or stored properly; • whether the concern relates to Product quality, fulfilment, shipping, preference, or individual suitability; • whether sufficient evidence has been provided; • whether a replacement or alternative remedy is appropriate; • whether the request is consistent with our policies; and • whether applicable law requires a particular remedy. 9. Available Remedies Depending on the circumstances, we may offer: • refund of the eligible purchase price; • partial refund; • replacement Product; • reshipment of missing item; • store credit, where agreed; • promotional voucher, where appropriate; • Product exchange, where available and agreed; • another reasonable solution; or • a remedy required under applicable law. The remedy will depend on the nature and seriousness of the issue. PLEASE NOTE A replacement, exchange, store credit, or voucher will only be provided where appropriate and, where required, with your agreement. Mandatory legal remedies remain available where applicable. 10. Approved Refunds If your refund is approved, we will confirm the outcome and initiate refund processing using an appropriate payment method. Approved refunds will ordinarily be processed back to the original payment method used for the purchase, unless: • the original payment method is unavailable; • payment provider rules require another process; • another lawful method is agreed; • store credit is accepted; or • applicable law requires a different approach. 11. Refund Processing Time Once approved, we will use reasonable efforts to process the refund promptly. Actual time for funds to appear in your account may depend on: • payment gateway procedures; • bank processing time; • card issuer timelines; • e-wallet provider procedures; • fraud or compliance checks; • public holidays; • weekends; or • other circumstances outside our reasonable control. 12. Shipping Fees Shipping fees may be refundable where: • the wrong Product was supplied; • the Product was materially damaged before delivery; • the order could not be fulfilled; • cancellation was approved before fulfilment and shipping had not been incurred; • applicable law requires shipping refund; or • we determine that refunding shipping is appropriate. Shipping fees are generally not refundable where the issue arises from: • customer change of mind; • incorrect address supplied by the customer; • failed delivery caused by customer circumstances; • refusal of delivery without valid reason; • non-collection; • international import charges; • or another matter outside our responsibility. 13. Partial Refunds A partial refund may be appropriate where: • only part of an order is affected; • one Product in a bundle is defective or unavailable; • a promotional discount must be recalculated; • certain costs have already been incurred and may lawfully be deducted; • a Product is returned incomplete or not in the expected condition; or • another fair adjustment is appropriate. Partial refunds will be assessed case by case. 14. Promotional Orders and Free Gifts If a refund relates to a promotional order, we may need to recalculate promotional benefits. This may affect: • bundle discounts; • free gifts; • voucher eligibility; • loyalty rewards; • free shipping thresholds; • campaign pricing; or • other promotional benefits. Where a full refund is approved, complimentary gifts or promotional items may need to be returned where legally and operationally appropriate. 15. Duplicate Payments If you believe you have been charged more than once for the same order, please contact Customer Care with relevant payment details. We may review: • order records; • payment gateway records; • transaction references; • bank confirmations; and • refund or reversal status. Verified duplicate payments will be refunded or reversed where appropriate. 16. Payment Disputes and Chargebacks We encourage customers to contact Customer Care before initiating a chargeback or payment dispute. Many issues can be resolved more quickly through direct communication. If a chargeback or payment dispute is initiated, we may provide relevant records to the payment provider, bank, card network, or financial institution, including: • order confirmation; • payment records; • shipping records; • delivery evidence; • customer communication; • refund records; and • policy references. This helps ensure the matter is reviewed fairly. 17. Fraud Prevention and Abuse We may decline, suspend, or investigate refund requests where there is reasonable concern of: • false claims; • altered or misleading evidence; • repeated abusive refund behaviour; • fraudulent payment activity; • intentional Product misuse; • chargeback abuse; • promotional abuse; • unauthorised resale activity; or • other improper conduct. This will be applied reasonably and does not affect rights that cannot lawfully be excluded. 18. Refunds for International Orders For international orders, approved refunds generally cover the eligible Product price and any refundable shipping amount where applicable. Unless required by law or expressly agreed, refunds do not ordinarily include: • customs duties; • import taxes; • brokerage fees; • clearance charges; • bank charges; • currency conversion fees; • foreign transaction fees; or • other charges imposed by third parties or destination authorities. Customers may need to contact the relevant authority or provider regarding those charges. 19. Product Safety or Adverse Reaction Concerns If your refund request relates to a suspected allergy, sensitivity, adverse reaction, or Product safety concern, please discontinue use and contact Customer Care. We may request information such as: • Product name; • batch or lot number; • usage details; • photographs, if you are comfortable providing them; • description of symptoms; • date and timing of reaction; and • relevant supporting information. We do not provide medical diagnosis or treatment. If symptoms are severe, persistent, worsening, or urgent, seek appropriate medical assistance. 20. Record Keeping We may retain refund-related records for purposes including: • customer support; • payment reconciliation; • fraud prevention; • accounting; • dispute resolution; • Product quality assessment; • legal compliance; • internal audit; and • business improvement. Refund-related personal data will be handled in accordance with our Privacy Policy. 21. Force Majeure Refund processing may be delayed by circumstances beyond our reasonable control, including: • banking disruptions; • payment gateway outages; • cyber incidents; • public holidays; • government restrictions; • natural disasters; • telecommunications failures; • courier investigations; • widespread operational disruption; or • other Force Majeure Events. Where possible, we will take reasonable steps to minimise delay. 22. Changes to This Refund Policy We may update this Refund Policy from time to time to reflect: • changes in law; • payment gateway requirements; • customer service practices; • operational improvements; • Product range changes; • fraud prevention requirements; or • business developments. The latest version will be published on our Website together with the applicable Last Updated date. Unless required by law, changes will not ordinarily affect refund requests already under review before the updated Policy takes effect. IMPORTANT Our refund approach is guided by four principles: ✓ Fair Review — genuine concerns are assessed based on available evidence. ✓ Product Integrity — skincare and cosmetic Products require careful hygiene, safety, and quality assessment. ✓ Clear Remedies — refunds, replacements, exchanges, and store credits are separate remedies. ✓ Customer Rights — mandatory consumer rights remain protected. What This Means for You When requesting a refund: ✓ Contact Customer Care as soon as reasonably possible. ✓ Provide your order number and supporting information. ✓ Keep the Product, packaging, label, and parcel materials while the matter is reviewed. ✓ Refunds are not automatic and will be assessed fairly. ✓ Change of mind, individual preference, or different cosmetic results do not automatically qualify for a refund. ✓ Verified Product, fulfilment, payment, or delivery issues may qualify for an appropriate remedy. ✓ Approved refunds are usually returned through the original payment method. ✓ Bank or payment provider processing times may vary. ✓ Mandatory legal rights remain protected. Questions About Refunds? If you have questions about refund eligibility, Product issues, duplicate payments, damaged deliveries, or payment disputes, our Customer Care team will be pleased to assist you. Email: care@noirmoutiergroup.com For faster assistance, please include your order number and any relevant photographs, videos, or payment references.

Secure, Clear and Convenient Payments At Noirmoutier Skincare, we aim to provide a payment experience that is secure, transparent, convenient, and easy to understand. This Payment Policy explains: • the payment methods that may be available; • how payments are authorised and processed; • the role of our payment gateway and participating financial institutions; • when payment is considered successful; • how failed, pending, duplicate, or disputed transactions are handled; • how refunds are returned; • the responsibilities of customers when making payment; and • the measures we may use to reduce fraud and protect transactions. This Policy forms part of the terms governing purchases made through the Noirmoutier Skincare Website. Our Payment Commitment We are committed to: ✓ displaying applicable prices and charges clearly before checkout; ✓ using authorised payment service providers; ✓ providing available payment options transparently; ✓ handling payment information responsibly; ✓ reviewing genuine payment concerns fairly; ✓ taking reasonable measures to reduce fraud and unauthorised transactions; ✓ maintaining appropriate payment and transaction records; and ✓ complying with applicable legal, financial, accounting, and payment-service requirements. 1. Accepted Payment Methods Available payment methods will ordinarily be displayed during checkout. Depending on availability, payment options may include: • online banking; • Financial Process Exchange (FPX); • credit cards; • debit cards; • supported electronic wallets; • bank-related payment methods; • payment options made available through our appointed payment gateway; or • other methods introduced from time to time. The availability of a payment method may depend on: • your location; • transaction value; • payment provider; • participating bank or financial institution; • card issuer; • currency; • device; • risk assessment; • technical availability; or • other eligibility requirements. PLEASE NOTE The display of a payment method during checkout does not guarantee that a particular transaction will be approved. All payments remain subject to authorisation, validation, security checks, and the requirements of the relevant payment provider or financial institution. 2. Payment Gateway Payments made through our Website may be processed through our appointed third-party payment gateway. At the date of publication, our primary payment gateway provider is SenangPay, together with its participating: • banks; • financial institutions; • card issuers; • card networks; • payment processors; • electronic-wallet providers; • fraud-prevention providers; and • other authorised payment partners. Payment services may be subject to the payment provider’s own: • terms and conditions; • privacy policy; • security requirements; • transaction limits; • verification procedures; • processing rules; and • service availability. 3. Payment Processing When you select a payment method, you may be redirected to or interact with a secure payment page, banking platform, card-verification service, electronic-wallet application, or other payment interface operated by a third party. The payment provider may request information required to: • authenticate you; • verify the payment method; • authorise the transaction; • perform security checks; • comply with legal obligations; or • complete the payment. We do not control the independent approval decisions of banks, card issuers, payment providers, or financial institutions. 4. Payment Information Depending on the payment method, you may be required to provide information such as: • cardholder or account-holder name; • card or account information; • billing information; • bank details; • payment authentication information; • transaction verification information; or • other information required by the payment provider. You must ensure that payment information is accurate and that you are authorised to use the selected payment method. PAYMENT PRIVACY NOTE Where payment details are entered directly into a payment provider’s secure interface, those details are generally collected and processed by the relevant payment provider. Noirmoutier Skincare does not intentionally collect or store complete payment-card numbers, card security codes, online-banking passwords, or one-time authentication codes where payment is processed directly by an authorised payment provider. Please refer to our Privacy Policy for further information. 5. Payment Authorisation Submitting payment does not guarantee that the transaction will be approved. Payment may be subject to: • available funds; • card or account status; • transaction limits; • identity verification; • billing information checks; • security authentication; • fraud screening; • issuer approval; • payment-provider approval; and • applicable legal or regulatory requirements. If authorisation is not received, we may be unable to accept or fulfil your order. 6. Payment Authentication Depending on the payment method, additional authentication may be required. Authentication may include: • one-time passwords; • secure approval through a banking application; • cardholder verification; • biometric verification; • security questions; • transaction approval; • multi-factor authentication; or • another verification method required by the payment provider. You are responsible for completing authentication through the authorised payment channel. SECURITY REMINDER Noirmoutier Skincare will not ask you to disclose your online-banking password, complete payment-card security code, or one-time authentication code through unsolicited email, telephone calls, social media comments, or public messages. If you receive a suspicious request, do not provide the information and contact Customer Care through our official contact channel. 7. When Payment Is Considered Successful Payment is generally considered successful when: • the relevant payment provider confirms authorisation or completion; • the transaction is recorded successfully in our payment or order system; and • no further verification issue prevents the transaction from proceeding. A payment confirmation does not necessarily mean that your order has been accepted. Order acceptance remains subject to our Website Terms & Conditions, including Product availability, verification, fraud screening, and fulfilment review. 8. Order Acknowledgement and Payment Confirmation After submitting an order, you may receive: • an automated order acknowledgement; • payment notification; • transaction reference; • payment-provider confirmation; • order status update; or • other electronic communication. An automated acknowledgement confirms only that the relevant information has been received. A legally binding purchase contract is formed only in accordance with the order-acceptance provisions in our Website Terms & Conditions. 9. Pending Payments A transaction may temporarily appear as pending because of: • bank processing; • payment-provider review; • authentication delay; • network interruption; • fraud screening; • reconciliation delay; • technical issues; or • other payment-processing circumstances. Please do not immediately repeat the payment if you are uncertain whether the first transaction was completed. Check: • your order status; • payment-provider notification; • bank or card account; • email confirmation; and • transaction history. If the status remains unclear, contact Customer Care before attempting another payment. 10. Failed Payments A payment may fail for reasons including: • insufficient funds; • incorrect payment information; • expired card; • transaction limit; • bank decline; • failed authentication; • unsupported payment method; • security restriction; • payment-provider interruption; • network failure; or • suspected fraud. Where payment fails, the order may remain incomplete and will not ordinarily proceed to fulfilment. 11. Declined Transactions A bank, card issuer, payment provider, or financial institution may decline a transaction without providing us with the full reason. If your payment is declined, you may: • review the payment information entered; • check available funds or transaction limits; • complete any required authentication; • contact your bank or payment provider; • use another available authorised payment method; or • contact Customer Care if you require assistance with the order status. We cannot override an independent payment decision made by a bank, card issuer, or payment provider. 12. Interrupted or Incomplete Transactions If your internet connection, browser session, banking application, or payment page is interrupted, the transaction status may not be immediately clear. Before submitting another payment: • check whether an order confirmation was received; • review your bank, card, or electronic-wallet transaction status; • allow reasonable time for payment records to update; and • contact Customer Care if uncertainty remains. This may help prevent duplicate payment. 13. Duplicate Payments If you believe that you have been charged more than once for the same order, please contact Customer Care promptly. Please provide where available: • order number; • transaction reference; • payment date; • amount; • payment method; • relevant bank or payment-provider record; and • any other information reasonably required. We may review: • Website order records; • payment-gateway records; • transaction references; • settlement records; • bank confirmations; and • refund or reversal status. A verified duplicate payment will be refunded or reversed where appropriate. 14. Payment Verification To protect customers and reduce fraud, we may conduct or request additional payment verification. Verification may include: • payment-status confirmation; • billing information review; • identity confirmation; • transaction-risk assessment; • order-pattern review; • payment-provider checks; • delivery information review; or • another reasonable verification measure. We may temporarily hold order processing while verification is completed. 15. Additional Information Where reasonably necessary, we may request additional information to: • verify the customer; • confirm payment authority; • investigate suspected fraud; • resolve a payment discrepancy; • process a refund; • comply with legal requirements; or • protect customers and our business. Please do not send complete card details, online-banking passwords, or one-time authentication codes to Customer Care. 16. Fraud Prevention We may delay, decline, suspend, or cancel a transaction or order where there are reasonable concerns relating to: • unauthorised payment; • stolen payment information; • identity mismatch; • suspicious transaction patterns; • unusual order activity; • high-risk delivery information; • repeated payment failures; • chargeback abuse; • promotional abuse; • account misuse; or • other indicators of fraud or unlawful activity. Any action will be taken reasonably and in accordance with applicable law and operational requirements. 17. Customer Payment Responsibilities When making payment, you confirm that: • you are authorised to use the selected payment method; • payment information is accurate; • sufficient funds or credit are available; • you will complete required authentication; • you will not use fraudulent or unlawfully obtained payment information; • you will review the order amount before confirming payment; and • you will notify us promptly if you identify a genuine payment issue. 18. Prices and Currency Unless otherwise stated, prices displayed on our Website are in Malaysian Ringgit (MYR). Where another currency is displayed or a payment provider performs currency conversion: • the exchange rate may be determined by the payment provider, bank, card issuer, or financial institution; • currency-conversion charges may apply; • foreign-transaction fees may apply; and • the final amount charged may differ because of exchange-rate movements or third-party charges. We do not control charges independently imposed by banks, card issuers, payment providers, or foreign financial institutions. 19. Taxes and Additional Charges Applicable taxes, shipping charges, and other Company charges will ordinarily be displayed during checkout where reasonably practicable. For international orders, customers may also be responsible for: • customs duties; • import taxes; • value-added tax; • goods and services tax; • customs-clearance fees; • brokerage charges; or • other charges imposed by destination authorities or third parties. Please refer to our Shipping Policy for further information. 20. Promotional Codes and Discounts Promotional codes, vouchers, discounts, loyalty benefits, and campaign offers may be subject to specific terms. Unless otherwise stated: • only one promotional code may be used per order; • codes must be entered before payment is completed; • expired codes cannot be used; • promotional benefits cannot be exchanged for cash; • discounts may not apply to all Products; • eligibility requirements may apply; and • promotional misuse may result in cancellation or adjustment. 21. Pricing Errors We use reasonable care to maintain accurate prices. However, a material pricing error may occasionally occur because of: • technical issues; • typographical errors; • system configuration; • promotional errors; • data updates; or • other unintended circumstances. Where a material pricing error affects an order, we may contact you, correct the error, request confirmation, or cancel the affected order before acceptance or dispatch. If payment has already been received and the order is cancelled, an appropriate refund will be processed. 22. Payment and Order Acceptance Payment authorisation and order acceptance are separate stages. A successful payment does not automatically require us to accept an order where: • the Product is unavailable; • a material pricing error exists; • verification cannot be completed; • fraud is reasonably suspected; • delivery is unavailable; • legal restrictions apply; • fulfilment is not reasonably possible; or • another valid reason prevents acceptance. Where an order cannot be accepted after payment, an appropriate refund will be processed in accordance with our Refund Policy. IMPORTANT Payment confirmation means that the payment process has been completed or authorised. It does not necessarily mean that the order has been accepted, dispatched, or delivered. Please refer to Chapter B2 of our Website Terms & Conditions for information about contract formation. 23. Refunds Approved refunds will ordinarily be returned to the original payment method, unless: • the original payment method is unavailable; • payment-provider rules require another method; • another lawful method is agreed; • store credit is accepted; or • applicable law requires a different approach. Refund eligibility is governed by our Refund Policy. 24. Refund Processing Time After a refund is approved and initiated, the time required for funds to appear may depend on: • SenangPay processing; • bank processing; • card issuer timelines; • card-network procedures; • electronic-wallet processing; • weekends; • public holidays; • settlement cycles; • compliance checks; or • circumstances outside our reasonable control. The time taken by a third-party financial institution is separate from the time taken by Noirmoutier Skincare to approve and initiate a refund. 25. Payment Reversals In some cases, a failed, cancelled, expired, or incomplete transaction may result in: • automatic reversal; • release of a temporary authorisation; • bank adjustment; • payment-provider reversal; or • return of funds without a separate refund. The timing of a reversal is generally determined by the relevant payment provider, bank, card issuer, or financial institution. 26. Chargebacks and Payment Disputes If you do not recognise a transaction or believe that a payment issue has occurred, please contact Customer Care promptly. We encourage customers to allow us an opportunity to review and resolve genuine concerns before initiating a chargeback, without limiting any legal right to contact a bank, card issuer, payment provider, regulator, or other authorised body. 27. Chargeback Review Where a chargeback or payment dispute is initiated, we may provide relevant information to the payment provider, bank, card issuer, card network, financial institution, or dispute-resolution body. Information may include: • order records; • payment confirmation; • Product details; • Website Terms & Conditions; • delivery records; • tracking information; • proof of delivery; • customer communications; • cancellation records; • refund records; and • other information reasonably relevant to the dispute. Personal data will be handled in accordance with our Privacy Policy and applicable law. 28. Unauthorised Transactions If you believe that your payment method has been used without authorisation: • contact your bank, card issuer, or payment provider immediately; • follow its security instructions; • change relevant passwords or credentials where appropriate; • contact Customer Care with available order information; and • avoid sharing authentication codes or confidential banking information. We may cooperate with relevant payment providers and lawful investigations where appropriate. 29. Payment Security Payments are processed using security measures provided by the relevant payment gateway, banks, financial institutions, card networks, and other payment partners. Depending on the payment method, these measures may include: • encrypted transmission; • secure payment interfaces; • authentication procedures; • transaction monitoring; • fraud-detection systems; • access controls; and • recognised payment-security practices. No security system can be guaranteed to prevent every risk. Customers should also take reasonable steps to protect their devices, accounts, passwords, and payment credentials. 30. No Guarantee of Third-Party Availability Payment services may occasionally be unavailable because of: • scheduled maintenance; • bank system interruption; • payment-gateway outage; • network disruption; • telecommunications failure; • technical error; • cybersecurity incident; • service-provider restrictions; or • circumstances beyond our reasonable control. We may provide alternative payment options where available but cannot guarantee uninterrupted access to every payment method. 31. Payment Records We may retain payment-related records for purposes including: • order processing; • transaction reconciliation; • accounting; • taxation; • refunds; • fraud prevention; • chargeback management; • dispute resolution; • audit; • legal compliance; and • business administration. Payment-related personal data will be handled in accordance with our Privacy Policy. 32. Payment Communications We may communicate with you regarding: • payment confirmation; • failed payment; • pending payment; • verification; • refund status; • transaction discrepancies; • suspected fraud; • chargebacks; • security matters; or • other payment-related issues. Communications may be sent through email, SMS, Website notifications, payment-provider notifications, or another available electronic channel. 33. Protecting Yourself from Payment Fraud To help protect your payment information: ✓ use only our official Website; ✓ check that you are using the correct Website address; ✓ avoid making payment through unofficial links; ✓ do not share passwords or authentication codes; ✓ avoid entering payment information on public or unsecured devices; ✓ review payment notifications promptly; ✓ contact your bank if suspicious activity occurs; and ✓ report suspected impersonation or fraudulent payment requests to us. 34. Force Majeure and Payment Disruption Payment processing, verification, reversal, or refund may be delayed by events beyond our reasonable control, including: • payment-system outages; • banking disruption; • cyber incidents; • telecommunications failure; • government restrictions; • natural disasters; • public emergencies; • widespread technical failures; or • other Force Majeure Events. Where reasonably practicable, we will seek to provide relevant information and minimise disruption. Nothing in this section limits rights or remedies that cannot lawfully be excluded. 35. Changes to This Payment Policy We may update this Payment Policy from time to time to reflect: • payment-gateway requirements; • changes to payment methods; • banking or financial-industry developments; • security improvements; • legal or regulatory requirements; • fraud-prevention practices; • operational improvements; or • changes to our business. The latest version will be published on our Website together with the applicable Last Updated date. Unless required by law, changes will not ordinarily alter the payment terms applicable to an order already accepted before the updated Policy takes effect. IMPORTANT Our payment approach is guided by four principles: ✓ Security — payments are processed through authorised payment channels and may be subject to verification. ✓ Transparency — prices, available payment methods, and applicable Company charges are presented before checkout. ✓ Accuracy — customers should provide correct payment information and review transaction details carefully. ✓ Fair Resolution — genuine payment concerns, duplicate payments, refunds, and disputes will be reviewed responsibly. What This Means for You When paying through the Noirmoutier Skincare Website: ✓ Available payment methods will be displayed during checkout. ✓ Payments may be processed through SenangPay and participating payment partners. ✓ Your bank or payment provider decides whether a transaction is authorised. ✓ Additional authentication or verification may be required. ✓ A successful payment does not automatically mean that an order has been accepted. ✓ Do not repeat a payment until you have checked whether the first transaction succeeded. ✓ Verified duplicate payments will be addressed appropriately. ✓ Approved refunds are ordinarily returned to the original payment method. ✓ Banks and payment providers may require additional time to complete refunds or reversals. ✓ We will never ask for your online-banking password or one-time authentication code through unsolicited communications. ✓ Mandatory consumer and payment rights remain protected. Questions About a Payment? If you have questions regarding payment status, a failed or pending transaction, duplicate payment, refund, chargeback, or suspected unauthorised transaction, our Customer Care team will be pleased to assist you. Email: care@noirmoutiergroup.com For faster assistance, please include your order number, transaction reference, payment date, and payment amount where available. Please do not send complete card details, online-banking passwords, card security codes, or one-time authentication codes.

Your Choices, Your Privacy At Noirmoutier Skincare, we use cookies and similar technologies to help our Website operate securely, remember certain preferences, understand how visitors interact with our Website, improve performance, and support relevant customer experiences. We believe that information about cookies should be clear and easy to understand. This Cookie Policy explains: • what cookies are; • why we may use them; • the categories of cookies that may operate on our Website; • the difference between necessary and optional cookies; • how third-party technologies may be used; • how long cookies may remain on your device; • how you can manage your cookie preferences; and • how cookies relate to your privacy rights. This Policy should be read together with our Privacy Policy and Website Terms & Conditions. Our Cookie Commitment We are committed to: ✓ using cookies for legitimate and identified purposes; ✓ explaining the main categories of cookies clearly; ✓ limiting cookie use to what is reasonably appropriate; ✓ seeking consent for optional cookies where required; ✓ providing meaningful cookie choices; ✓ respecting your preferences; ✓ protecting information collected through digital technologies; and ✓ reviewing our cookie practices as our Website, technology, and legal obligations develop. 1. What Are Cookies? Cookies are small text files or data records placed on or accessed through your browser, computer, mobile device, tablet, or other internet-enabled device when you visit a Website. Cookies may allow a Website to recognise: • a browser; • a device; • a session; • a returning visitor; • selected preferences; • shopping-cart activity; or • certain Website interactions. Cookies do not ordinarily identify you by name on their own. However, information collected through cookies may be linked with other information and may constitute personal data where it identifies or can reasonably be associated with an individual. 2. What Are Similar Technologies? In addition to cookies, our Website or authorised service providers may use similar technologies, including: • pixels; • tags; • web beacons; • software development kits; • local storage; • browser storage; • device identifiers; • scripts; • embedded technologies; • tracking links; or • similar digital tools. For simplicity, references to “cookies” in this Policy generally include comparable technologies unless the context requires otherwise. 3. Why We May Use Cookies We may use cookies to: • operate essential Website functions; • maintain Website security; • support customer login; • remember shopping-cart contents; • process checkout activity; • maintain user sessions; • remember selected preferences; • understand Website performance; • identify technical issues; • improve Website design and usability; • measure customer engagement; • understand how visitors find and use our Website; • evaluate marketing campaigns; • provide relevant content or advertising where permitted; and • support fraud prevention and business operations. 4. Cookie Categories Cookies used on our Website may fall within the following categories. 4.1 Strictly Necessary Cookies Strictly necessary cookies support functions required for the Website to operate or provide a service requested by you. They may be used for: • Website navigation; • secure customer login; • shopping-cart functions; • checkout; • payment-session continuity; • fraud prevention; • security; • load balancing; • network management; • cookie-preference storage; and • maintaining essential Website sessions. Because these cookies are necessary for core Website functions, they may operate without optional consent where permitted by applicable law. IMPORTANT Disabling strictly necessary cookies through your browser may cause parts of the Website to stop working correctly. You may be unable to: • sign in; • retain Products in your shopping cart; • complete checkout; • maintain secure sessions; or • use certain Website features. 4.2 Functionality and Preference Cookies Functionality cookies help the Website remember choices and provide enhanced features. They may remember: • language preferences; • region; • display settings; • customer preferences; • previously selected options; or • other Website customisations. If these cookies are disabled, some personalised or convenience features may not operate as intended. 4.3 Analytics and Performance Cookies Analytics and performance cookies help us understand how visitors use the Website. They may collect information about: • pages visited; • time spent on pages; • navigation paths; • Website interactions; • referral sources; • browser or device type; • general Website performance; • technical errors; and • aggregated usage trends. We may use this information to: • improve Website usability; • identify popular content; • improve Product presentation; • understand customer journeys; • diagnose technical issues; and • evaluate Website performance. Where required by applicable law, analytics cookies will operate only after the relevant consent has been provided. 4.4 Advertising and Marketing Cookies Advertising and marketing cookies may help us or authorised service providers: • measure advertising performance; • understand campaign engagement; • limit repeated advertisements; • create audience insights; • provide more relevant advertising; • understand whether a visitor completed an action after viewing an advertisement; or • improve marketing effectiveness. These cookies may recognise a browser or device across different websites, applications, or digital services. Where required by applicable law, advertising and marketing cookies will be used only with the relevant consent. 4.5 Social Media Cookies Our Website may include social media features, embedded content, sharing tools, videos, or links. Relevant social media providers may use cookies to: • enable sharing functions; • display embedded content; • measure engagement; • connect Website activity with a social media account; or • provide advertising or personalisation. These providers may independently process information under their own privacy and cookie policies. 5. First-Party and Third-Party Cookies Cookies may be classified according to the organisation that places or controls them. 5.1 First-Party Cookies First-party cookies are placed by or on behalf of Noirmoutier Skincare through our Website. They may support: • essential Website operation; • customer accounts; • shopping-cart functions; • preferences; • security; • analytics; or • other authorised Website activities. 5.2 Third-Party Cookies Third-party cookies are placed or controlled by external service providers whose technologies are used on our Website. These may include providers of: • Website hosting; • payment services; • analytics; • advertising; • social media; • embedded content; • customer support; • security; • fraud prevention; or • other digital services. Third-party providers may process information according to their own privacy and cookie policies. 6. Payment and Checkout Technologies Our Website may use payment-related cookies or similar technologies to: • maintain secure checkout sessions; • support payment processing; • prevent fraud; • verify transactions; • maintain payment-page functionality; and • support transaction security. Our appointed payment gateway and participating payment partners may independently use cookies or similar technologies when you interact with their payment services. Please review the relevant payment provider’s privacy and cookie information where available. 7. Shopping-Cart and Account Cookies Certain cookies may be used to: • remember Products added to your shopping cart; • maintain your cart between pages; • recognise an authenticated customer session; • support account access; • remember selected account preferences; and • reduce the need to re-enter certain information. Some of these cookies may be strictly necessary for the requested Website service. 8. Cookie Consent Where required by applicable law, we will request your consent before placing or using optional cookies. Our cookie banner or preference tool may allow you to: • accept all optional cookies; • reject optional cookies; • select cookie categories; • review cookie information; or • change preferences later. Strictly necessary cookies may remain active because they support essential Website functions. YOUR COOKIE CHOICES You are not required to accept optional analytics, functionality, advertising, or marketing cookies where consent is required. Your choice should not prevent access to the basic Website, although some optional features may operate differently or become unavailable. 9. Cookie Preference Centre Where available, our Cookie Preference Centre may allow you to: • review cookie categories; • enable or disable optional categories; • update your choices; • withdraw consent; and • obtain additional information. Your preferences may be stored through a necessary cookie so that the Website can remember your selection. 10. Withdrawing or Changing Consent You may change or withdraw your consent for optional cookies at any time through the available cookie settings. Changing your preferences will not ordinarily affect processing that occurred lawfully before the change. After consent is withdrawn: • new optional cookie activity should cease where technically applicable; • some existing cookies may need to be removed through browser settings; and • certain Website features may operate differently. 11. Browser Controls Most browsers allow you to manage cookies through browser settings. Depending on your browser, you may be able to: • view stored cookies; • delete cookies; • block all cookies; • block third-party cookies; • restrict selected websites; • receive cookie notifications; or • manage tracking preferences. Browser settings differ between providers and may change over time. Please refer to your browser’s official support information for current instructions. 12. Device and Application Controls Mobile devices, applications, operating systems, and digital platforms may provide additional privacy or advertising controls. These may allow you to: • limit advertising identifiers; • restrict tracking; • reset device identifiers; • manage application permissions; • control location access; or • adjust personalisation settings. These controls are managed by the relevant device, operating-system, application, or platform provider. 13. Consequences of Disabling Cookies Disabling cookies may affect your Website experience. Depending on the cookies disabled, you may experience: • loss of shopping-cart contents; • repeated login requests; • unavailable account functions; • reduced Website personalisation; • inability to remember preferences; • limited embedded content; • reduced functionality; • difficulty completing checkout; or • less relevant Website content. Strictly necessary cookies may be required for important Website functions. 14. Session and Persistent Cookies Cookies may remain active for different periods. 14.1 Session Cookies Session cookies generally operate during a browser session and may be deleted when the browser is closed. They may support: • navigation; • secure sessions; • shopping-cart functions; • checkout; and • temporary Website activity. 14.2 Persistent Cookies Persistent cookies may remain on a device after the browser is closed until: • their stated expiry date; • they are deleted; • consent is withdrawn where applicable; • browser settings remove them; or • they are replaced or no longer required. Persistent cookies may support preferences, analytics, recognition, security, or marketing functions. 15. Cookie Duration The duration of a cookie depends on: • its purpose; • technical requirements; • provider settings; • legal requirements; • consent preferences; and • operational needs. We aim to avoid retaining cookie information longer than reasonably necessary for its intended purpose. Specific cookie durations should be displayed in our Cookie Preference Centre or Cookie List where available. 16. Cookie List The specific cookies used on our Website may change as: • Website features develop; • service providers change; • payment services are updated; • analytics tools are introduced or removed; • marketing technologies change; • security measures develop; or • customer experience is improved. Where available, our Cookie List or Cookie Preference Centre may identify: • cookie name; • provider; • purpose; • category; • duration; and • whether the cookie is first-party or third-party. PLEASE NOTE A Cookie List should reflect the Website’s actual live configuration. The presence of a cookie category in this Policy does not necessarily mean that every type of cookie described is currently active on our Website. 17. Analytics Information Analytics information may be used in aggregated, statistical, or pseudonymised form to help us understand Website activity. We may use analytics insights to: • improve navigation; • improve Product pages; • identify technical issues; • understand customer interests; • evaluate content; • improve Website speed; • assess campaign performance; and • support business planning. Where analytics information identifies or can reasonably be linked to an individual, it will be handled in accordance with our Privacy Policy. 18. Advertising and Campaign Measurement Where optional marketing technologies are enabled, we may use information to understand: • whether an advertisement was viewed; • whether a customer visited the Website after interacting with an advertisement; • whether a campaign led to a purchase or another action; • which campaigns are effective; and • how marketing may be improved. Advertising providers may independently use information according to their own policies and consent requirements. 19. Social Media and Embedded Content Our Website may contain: • social media buttons; • embedded videos; • social media feeds; • customer content; • sharing functions; or • other third-party media. When you interact with embedded content, the relevant third party may receive information about your device, browser, interaction, or account. We do not control the independent cookie practices of third-party platforms. 20. Email Technologies Marketing or service emails may use limited technologies to help us understand whether: • an email was delivered; • an email was opened; • a link was selected; • a campaign generated engagement; or • communication performance can be improved. Where required by law, such technologies will be used subject to applicable consent or other legal requirements. You may opt out of optional marketing communications through the unsubscribe function or by contacting Customer Care. 21. Do Not Track and Similar Signals Some browsers or devices provide “Do Not Track”, global privacy, or similar preference signals. The legal and technical standards for these signals may differ between jurisdictions and technologies. Where legally required and technically supported, we will seek to respond appropriately to recognised preference signals. You may also manage available choices through our Cookie Preference Centre. 22. Personal Data Collected Through Cookies Information collected through cookies may include: • Internet Protocol address; • device identifiers; • browser information; • operating system; • approximate location; • referral source; • Website pages viewed; • interaction data; • session information; • shopping-cart activity; • preferences; • advertising identifiers; and • technical or security information. The information collected depends on the cookies enabled and the services used. 23. How Cookie Information May Be Used Cookie information may be used to: • provide Website functions; • protect Website security; • maintain customer sessions; • remember preferences; • improve Website performance; • understand customer journeys; • support analytics; • measure marketing; • prevent fraud; • troubleshoot technical issues; • comply with legal obligations; and • support legitimate business operations. 24. Sharing Cookie Information Cookie-related information may be shared with authorised service providers where reasonably necessary. These may include providers of: • Website hosting; • analytics; • payment services; • cybersecurity; • fraud prevention; • advertising; • marketing; • social media; • customer support; and • technology services. We do not sell personal data. Please refer to our Privacy Policy for further information about data sharing. 25. International Processing Some cookie or technology providers may process information outside Malaysia. Where personal data is transferred internationally, we will seek to apply safeguards required by applicable law. Third-party providers may also be subject to laws in the countries where they operate. 26. Protecting Cookie Information We use reasonable administrative, organisational, and technical measures appropriate to the nature of cookie-related information and associated risks. Measures may include: • access controls; • secure Website technologies; • service-provider review; • consent-management tools; • security monitoring; • data minimisation; • retention controls; and • contractual protections. No digital technology can be guaranteed to eliminate every security risk. 27. Children and Cookies Our Website is generally intended for adults and persons capable of entering into lawful transactions. We do not knowingly use optional cookies to target children in a manner contrary to applicable law. Where age-related consent requirements apply, we will seek to implement appropriate measures. 28. Changes to Our Cookie Technologies We may introduce, remove, replace, or update cookies and similar technologies as our Website develops. Changes may result from: • new Website functions; • security improvements; • payment changes; • analytics requirements; • marketing developments; • service-provider changes; • legal requirements; or • customer-experience improvements. Our Cookie List and preference tools should be updated where appropriate to reflect material changes. 29. Changes to This Cookie Policy We may update this Cookie Policy from time to time to reflect: • legal or regulatory developments; • changes to Website technology; • changes to cookie practices; • new service providers; • improvements to consent management; • privacy developments; or • changes to our business. The latest version will be published on our Website together with the applicable Last Updated date. Where required, we will provide additional notice or request renewed consent. IMPORTANT Our cookie practices are guided by four principles: ✓ Clarity — we explain the main types and purposes of cookies. ✓ Choice — optional cookies are subject to meaningful preference controls where required. ✓ Control — you may change available cookie preferences. ✓ Protection — cookie-related personal data is handled under our Privacy Policy and applicable law. What This Means for You When using the Noirmoutier Skincare Website: ✓ Strictly necessary cookies may support security, shopping-cart functions, login, checkout, and cookie preferences. ✓ Optional cookies may support functionality, analytics, advertising, marketing, or social media features. ✓ Where required, optional cookies will be used only after the relevant consent is provided. ✓ You may accept, reject, or manage available optional cookie categories. ✓ Disabling some cookies may affect Website functionality. ✓ Third-party providers may use their own cookies and privacy practices. ✓ The live Cookie List should identify the specific cookies currently used. ✓ You may change your preferences through the Cookie Preference Centre where available. ✓ Cookie-related personal data will be handled in accordance with our Privacy Policy. Questions About Cookies? If you have questions about this Cookie Policy, cookie preferences, or how digital information is used, our Customer Care team will be pleased to assist you. Email: care@noirmoutiergroup.com For privacy-related requests, please refer to our Privacy Policy.

Clear Product Information, Responsible Skincare Choices At Noirmoutier Skincare, we believe customers should understand what our Products are intended to do, how they should be used, and the reasonable limits of cosmetic skincare. This Product Disclaimer explains the nature of our cosmetic Products, how Product information should be understood, why individual results may vary, and why Product descriptions, reviews, educational content, and images should not be interpreted as medical advice or guaranteed outcomes. This Disclaimer should be read together with our Medical Disclaimer, Cosmetic Safety & Responsible Use Disclaimer, and Allergy, Sensitivity & Patch Test Guidelines. Our Product Communication Commitment We are committed to: ✓ describing our Products responsibly; ✓ avoiding misleading therapeutic or medical claims; ✓ providing clear usage and ingredient information; ✓ helping customers make informed skincare choices; ✓ recognising that individual skin responses vary; ✓ encouraging responsible Product use; and ✓ reviewing Product information as formulations, regulations, and customer guidance develop. 1. Cosmetic Products Only Unless expressly stated otherwise, Products offered by Noirmoutier Skincare are cosmetic products intended for external skincare, beauty, cleansing, moisturising, protective, or appearance-related purposes. Our Products are not intended to: • diagnose disease; • treat disease; • cure disease; • prevent disease; • replace medicine; • replace medical treatment; • provide medical diagnosis; or • replace professional healthcare advice. 2. Intended Cosmetic Benefits Product descriptions may refer to cosmetic benefits such as: • hydration; • radiance; • smoothness; • softness; • comfort; • freshness; • cleansing; • moisturising; • skin appearance; • texture; • visible glow; • environmental protection where applicable; or • other cosmetic or appearance-related benefits. These descriptions relate to cosmetic appearance and skincare experience only. They should not be interpreted as medical, therapeutic, pharmaceutical, or disease-related claims. 3. Product Information We use reasonable care to provide Product information that is accurate and helpful at the time of publication. Product information may include: • Product name; • Product description; • intended cosmetic use; • directions for use; • ingredient information; • Product size; • Product texture; • Product image; • Product category; • storage guidance; • usage precautions; • educational notes; and • other relevant information. Product information may be updated from time to time to reflect formulation improvements, packaging updates, regulatory requirements, customer guidance, or corrections. PLEASE NOTE Always read the Product label, ingredient list, directions, warnings, and packaging information before use. Where Website information differs from the information supplied with the Product due to an update, the Product label and packaging should be treated as the most current source of Product-specific guidance. 4. Product Images and Colours Product images are provided to help customers understand Product presentation and packaging. Actual Product appearance may vary slightly because of: • lighting; • photography; • screen settings; • device display; • printing differences; • packaging updates; • batch variation; • label changes; or • promotional presentation. Minor differences in colour, packaging, texture, or appearance do not necessarily mean that a Product is defective. 5. Ingredient Information We aim to provide clear ingredient information. However, ingredient lists may change due to: • formulation improvements; • supplier changes; • regulatory requirements; • stability improvements; • safety updates; • Product innovation; or • correction of earlier information. Customers should review the ingredient list printed on the Product packaging before use, especially if they have known allergies, sensitive skin, or specific ingredient concerns. 6. Natural and Cosmetic Ingredient Variation Some cosmetic ingredients, including naturally derived ingredients, may vary slightly in colour, scent, texture, or appearance between batches. Such variation may occur because of: • natural ingredient characteristics; • manufacturing conditions; • storage conditions; • temperature changes; • ingredient sourcing; or • normal batch differences. These variations do not automatically indicate a defect if the Product remains within acceptable quality standards and is suitable for its intended cosmetic purpose. 7. Individual Results May Vary Every person’s skin is different. Cosmetic results may vary depending on: • skin type; • skin condition; • age; • genetics; • climate; • lifestyle; • diet; • hydration; • sleep; • skincare routine; • frequency of use; • consistency of use; • use of other Products; • environmental exposure; • allergies or sensitivities; • medical or dermatological circumstances; and • whether instructions are followed correctly. For this reason, we do not guarantee identical results for every customer. IMPORTANT Skincare is personal. A Product that works well for one customer may not produce the same visible result, timing, texture preference, or skincare experience for another customer. 8. No Guaranteed Result or Timeframe Unless expressly stated in writing and permitted by applicable law, we do not guarantee that: • a Product will produce a specific result; • results will appear within a particular timeframe; • skin appearance will improve in a particular way; • all customers will experience the same benefit; • a Product will be suitable for every skin type; • a Product will resolve a particular skin concern; or • reviews or testimonials will reflect your own experience. 9. Customer Reviews and Testimonials Customer reviews, testimonials, comments, photographs, videos, and before-and-after content reflect individual experiences. They may be helpful for understanding how other customers have used or experienced a Product. However, they should not be interpreted as: • guaranteed results; • medical advice; • scientific proof; • promises of performance; • claims that every customer will experience the same outcome; or • statements that a Product is suitable for every individual. 10. Educational Content Our Website, social media, newsletters, guides, articles, videos, promotional materials, and other content may include skincare education. This content is provided for general informational purposes only. It is not intended to: • diagnose a skin condition; • prescribe treatment; • replace medical advice; • provide dermatological consultation; • replace pharmacist or healthcare advice; • recommend treatment for disease; or • serve as personalised skincare or medical advice. If you have a medical concern, please consult an appropriately qualified healthcare professional. 11. Skin Conditions and Medical Concerns If you have or suspect that you have a skin condition, please seek professional advice before using a new cosmetic Product. This may include concerns such as: • eczema; • psoriasis; • rosacea; • dermatitis; • severe acne; • skin infection; • open wounds; • unexplained irritation; • chronic skin sensitivity; • allergic reactions; • post-procedure skin; • or any condition requiring medical management. Our Products are not a substitute for diagnosis, treatment, or medical care. 12. Pregnancy, Breastfeeding and Special Circumstances If you are pregnant, planning pregnancy, breastfeeding, undergoing medical treatment, or using prescription skincare or medication, please seek professional advice before introducing a new Product. Suitability may depend on: • individual medical history; • ingredient sensitivity; • pregnancy-related skin changes; • treatment plan; • healthcare professional guidance; and • personal circumstances. 13. Patch Testing We strongly encourage customers to conduct a patch test before first use of a new Product, especially if they have sensitive skin or a history of cosmetic reactions. A patch test may help identify potential sensitivity before wider use. However, a patch test does not guarantee that a reaction will never occur. Please refer to our Allergy, Sensitivity & Patch Test Guidelines for practical guidance. 14. Responsible Product Use To use Products responsibly, customers should: • read Product labels before use; • follow directions carefully; • use Products only for their intended cosmetic purpose; • avoid using Products on damaged or severely irritated skin unless professionally advised; • avoid contact with eyes unless the Product is intended for that area; • store Products appropriately; • discontinue use if unexpected irritation occurs; • seek professional advice for persistent or serious symptoms; and • keep Products out of reach of children where appropriate. 15. Product Suitability Customers are responsible for considering whether a Product is suitable for their own circumstances. Before purchase or use, customers should consider: • skin type; • known allergies; • ingredient concerns; • existing skincare routine; • use of active cosmetic ingredients; • medical treatments; • skin condition; • pregnancy or breastfeeding status; • professional advice previously received; and • Product instructions. If uncertain, please seek advice from an appropriately qualified healthcare professional before use. 16. Product Quality Concerns If you believe that a Product has a quality issue, please contact Customer Care promptly. Examples may include: • incorrect Product received; • damaged Product; • leaking Product; • missing contents; • unusual Product condition; • suspected manufacturing defect; or • other genuine Product quality concern. Please provide supporting information where available, such as order number, Product name, batch number, photographs, videos, and a clear description of the issue. Product quality concerns are reviewed under our Website Terms & Conditions, Refund Policy, and Product Quality Commitment. 17. Unauthorised Sellers We can only verify the authenticity, handling, storage, and traceability of Products purchased through our official Website or authorised sales channels. Products purchased from unauthorised sellers may be: • counterfeit; • expired; • tampered with; • improperly stored; • relabelled; • resold without authorisation; • damaged; • untraceable; or • otherwise outside our quality-control processes. To protect your skincare experience, we recommend purchasing only through authorised channels. 18. Product Storage Product quality may be affected by storage conditions. Unless the Product packaging states otherwise, Products should generally be stored: • in a cool and dry place; • away from direct sunlight; • away from excessive heat; • away from excessive humidity; • with lids or caps securely closed; • away from contamination; and • out of reach of children where appropriate. Improper storage after delivery may affect Product quality, texture, stability, appearance, or performance. 19. Product Expiry and Period After Opening Please check the expiry date or relevant Product life information before use. Where a Period After Opening symbol or instruction is provided, the Product should be used within the stated period after opening. Products used after expiry or after the recommended period may not perform as intended and may not be suitable for continued use. 20. No Unauthorised Product Modification Customers should not: • mix Products with unauthorised substances; • dilute Products; • transfer Products into unsuitable containers; • relabel Products; • alter packaging; • tamper with seals; • reuse containers in a way that causes contamination; or • modify Products for resale or other purposes. Unauthorised modification may affect Product safety, stability, traceability, and performance. 21. External Use Only Unless expressly stated otherwise, our Products are intended for external cosmetic use only. Do not ingest, inject, inhale intentionally, or apply Products internally. If accidental ingestion or serious exposure occurs, seek appropriate medical advice promptly. 22. When to Stop Using a Product You should stop using a Product if you experience: • persistent redness; • swelling; • severe itching; • burning sensation; • blistering; • pain; • worsening irritation; • unexpected discomfort; • breathing difficulty; • facial, lip, tongue, or throat swelling; or • any reaction that causes concern. For severe or urgent symptoms, seek medical assistance immediately. 23. Customer Responsibility Customers are responsible for: • reviewing Product information before purchase; • reading Product labels before use; • checking ingredients; • following directions; • using Products for their intended cosmetic purpose; • storing Products appropriately; • observing expiry or after-opening guidance; • performing patch testing where appropriate; • seeking professional advice where necessary; and • contacting Customer Care promptly if a genuine Product issue arises. 24. Updates to Product Information We may update Product information, packaging, formulations, images, educational content, or instructions from time to time. Updates may reflect: • customer feedback; • scientific developments; • regulatory requirements; • Product improvements; • supplier changes; • packaging improvements; • safety guidance; or • operational requirements. The latest Product information will ordinarily be available on the Website or supplied with the Product. IMPORTANT Our Product Disclaimer is guided by four principles: ✓ Cosmetic Purpose — our Products are intended for skincare and beauty use, not medical treatment. ✓ Clear Expectations — cosmetic results may vary and are not guaranteed. ✓ Responsible Use — customers should read labels, follow directions, and seek advice where appropriate. ✓ Quality Awareness — genuine Product quality concerns will be reviewed fairly. What This Means for You When purchasing or using Noirmoutier Skincare Products: ✓ Our Products are cosmetic products. ✓ Product descriptions refer to cosmetic benefits, not medical treatment. ✓ Product information may be updated over time. ✓ Always read the Product label before use. ✓ Ingredient information on packaging should be reviewed carefully. ✓ Individual skincare results may vary. ✓ Reviews and testimonials do not guarantee your own outcome. ✓ Patch testing is strongly encouraged. ✓ If you have skin conditions, allergies, pregnancy-related concerns, or medical treatment, seek professional advice before use. ✓ Store Products properly and observe expiry guidance. ✓ Purchase only through official or authorised channels. ✓ Contact Customer Care promptly if you believe a Product has a genuine quality issue. Questions About Our Products? If you have questions about Product information, ingredients, suitability, usage, storage, or a suspected Product quality concern, our Customer Care team will be pleased to assist you. Email: care@noirmoutiergroup.com For urgent medical symptoms or severe allergic reactions, please seek immediate medical assistance.

Skincare Information Is Not Medical Advice At Noirmoutier Skincare, we believe that customers should be able to learn about skincare in a clear, responsible, and accessible way. Our Website, Product pages, guides, newsletters, social media content, videos, and customer communications may include general skincare education. However, this information is not medical advice and should not be used as a substitute for consultation with an appropriately qualified healthcare professional. This Medical Disclaimer explains the important difference between cosmetic skincare information and medical advice. Our Responsible Communication Commitment We are committed to: ✓ providing responsible skincare education; ✓ avoiding unauthorised medical or therapeutic claims; ✓ encouraging customers to seek professional advice where appropriate; ✓ recognising that skin conditions require proper medical assessment; ✓ supporting informed cosmetic choices; and ✓ making clear that our Products are cosmetic products, not medicines. 1. General Information Only Information provided by Noirmoutier Skincare is for general educational and informational purposes only. This may include information published through: • our Website; • Product pages; • skincare guides; • blog articles; • newsletters; • social media; • videos; • advertisements; • promotional materials; • customer support communications; and • other Company channels. Such information is intended to help customers understand cosmetic skincare concepts, Product use, ingredients, routines, and general skincare practices. It is not personalised medical advice. 2. No Doctor-Patient Relationship Nothing published or communicated by Noirmoutier Skincare creates a: • doctor-patient relationship; • dermatologist-patient relationship; • pharmacist-patient relationship; • healthcare professional relationship; • clinical consultation; or • medical advisory relationship. Customer Care may assist with Product information, order matters, usage guidance, and general customer enquiries, but Customer Care does not provide medical diagnosis, medical treatment, or clinical advice. 3. Cosmetic Products Only Unless expressly stated otherwise and authorised under applicable law, our Products are cosmetic products. They are intended for external skincare, beauty, cleansing, moisturising, protective, appearance-related, or cosmetic purposes. They are not intended to: • diagnose disease; • treat disease; • cure disease; • prevent disease; • provide medical therapy; • replace prescribed medication; • replace medical treatment; or • replace professional healthcare advice. 4. No Medical Diagnosis or Treatment Noirmoutier Skincare does not diagnose or treat medical conditions. Our information should not be used to: • identify a disease; • confirm a diagnosis; • determine the cause of symptoms; • select medical treatment; • stop medical treatment; • replace medication; • delay professional care; • manage a medical emergency; or • override advice from a qualified healthcare professional. If you have symptoms that concern you, please seek appropriate medical advice. IMPORTANT Do not delay seeking medical advice because of something you have read on our Website, social media, Product materials, or customer communications. 5. When to Seek Professional Advice You should consult an appropriately qualified healthcare professional before using a new cosmetic Product if you: • have a diagnosed skin condition; • suspect you may have a skin condition; • have persistent irritation; • have severe or inflamed acne; • have eczema, psoriasis, rosacea, dermatitis, or similar conditions; • have open wounds, infection, or broken skin; • have known allergies or multiple sensitivities; • are using prescription skincare treatment; • are undergoing dermatological treatment; • have recently had laser treatment, chemical peel, surgery, injections, or another cosmetic procedure; • are immunocompromised; • are unsure whether an ingredient is suitable for you; or • have any other medical concern. 6. Pregnancy and Breastfeeding If you are pregnant, planning pregnancy, or breastfeeding, please seek advice from an appropriately qualified healthcare professional before introducing new skincare Products. Skin may become more sensitive during pregnancy or breastfeeding. Suitability may depend on: • individual medical history; • pregnancy-related skin changes; • ingredient considerations; • medication use; • healthcare professional advice; and • personal circumstances. 7. Medication and Medical Treatments Some medications or medical treatments may affect skin sensitivity or Product suitability. Please seek professional advice before using new cosmetic Products if you are using or undergoing: • prescription topical treatments; • oral retinoids; • corticosteroids; • antibiotics affecting the skin; • acne medication; • chemotherapy; • radiotherapy; • immunosuppressive medication; • hormone therapy; • dermatological procedures; • cosmetic procedures; or • any treatment that may affect skin condition. 8. Skin Conditions Cosmetic Products may not be suitable for all skin conditions. If you have or suspect that you have a skin condition, professional advice is recommended before use. Examples include: • eczema; • psoriasis; • rosacea; • dermatitis; • severe acne; • melasma requiring medical management; • fungal infection; • bacterial infection; • viral skin condition; • unexplained rash; • chronic irritation; • recurring swelling; • severe sensitivity; or • any condition requiring diagnosis or treatment. 9. Allergies and Sensitivities If you have known allergies or sensitivities, please carefully review the Product ingredient list before use. You should avoid any Product containing an ingredient that you know or suspect may trigger a reaction unless advised otherwise by a qualified healthcare professional. Please refer to our Allergy, Sensitivity & Patch Test Guidelines for practical guidance. 10. Patch Testing Is Not Medical Diagnosis Patch testing may help identify possible sensitivity before wider Product use. However, a patch test: • does not diagnose allergy; • does not replace allergy testing by a qualified professional; • does not guarantee that a later reaction will not occur; • does not confirm suitability for every area of the skin; and • does not replace medical advice. If you have a history of serious allergic reactions, please seek professional advice before using new cosmetic Products. 11. Adverse Reactions If you experience an unexpected reaction after using a Product, discontinue use. Reactions may include: • redness; • itching; • burning; • swelling; • rash; • blistering; • irritation; • pain; • excessive dryness; • peeling; • hives; or • other unusual symptoms. If symptoms are persistent, worsening, severe, or concerning, seek medical advice. 12. Medical Emergencies Our Website and Customer Care channels are not emergency medical services. Seek immediate medical assistance if you experience: • difficulty breathing; • swelling of the face, lips, tongue, or throat; • severe dizziness; • fainting; • widespread hives; • severe pain; • severe swelling; • signs of infection; • rapidly worsening symptoms; or • any other urgent medical concern. EMERGENCY NOTICE For urgent or serious symptoms, contact local emergency medical services immediately. Do not wait for a response from Customer Care. 13. Product Safety Reports If you believe a Product may have caused an adverse reaction, you may contact Customer Care after seeking appropriate medical help where needed. We may ask for information such as: • Product name; • order number; • batch or lot number; • usage details; • photographs, if you are comfortable providing them; • description of the reaction; • timing of symptoms; • whether medical advice was sought; and • other information reasonably required for Product safety review. This information may help us assess Product quality, identify safety trends, and improve customer guidance. 14. Customer Care Limitations Customer Care may help with: • Product information; • directions for use; • order enquiries; • refund or replacement procedures; • Product quality concerns; • reporting Product safety issues; and • directing customers to relevant Company policies. Customer Care cannot: • diagnose a medical condition; • interpret medical symptoms; • prescribe treatment; • provide emergency medical advice; • recommend stopping prescribed medication; • assess serious allergic reactions clinically; or • replace healthcare professionals. 15. Ingredients and Health Information Information about ingredients may describe general cosmetic functions, such as moisturising, cleansing, soothing appearance, improving skin feel, or supporting cosmetic comfort. Such information should not be interpreted as a claim that an ingredient or Product: • treats disease; • cures disease; • prevents disease; • provides medical therapy; • alters medical conditions; • replaces medication; or • produces guaranteed therapeutic effects. 16. Third-Party Health or Skincare Information Our Website or communications may refer to third-party sources, studies, articles, ingredient information, professionals, influencers, or educational content. Such references are provided for general informational context only. Unless expressly stated, we do not guarantee the accuracy, completeness, currency, or suitability of third-party medical or skincare information. Customers should consult qualified professionals for health-related decisions. 17. Influencers, Ambassadors and Testimonials Statements made by influencers, ambassadors, customers, reviewers, or other third parties reflect individual experiences or opinions. They should not be interpreted as: • medical advice; • clinical evidence; • guaranteed results; • diagnosis; • treatment recommendations; • professional healthcare guidance; or • confirmation that a Product is suitable for every person. 18. No Guarantee of Suitability We do not guarantee that any Product will be suitable for every individual. Suitability may depend on: • skin type; • allergies; • sensitivities; • medical history; • medication use; • pregnancy or breastfeeding status; • dermatological treatments; • lifestyle; • environment; • Product combinations; and • other personal factors. If you are uncertain, seek professional advice before use. 19. Combining Products Using multiple skincare Products together may increase the risk of irritation, especially where Products contain active cosmetic ingredients. Please exercise care when combining Products with: • exfoliating acids; • retinoids; • vitamin C; • benzoyl peroxide; • prescription treatments; • medicated skincare; • strong cleansers; • peeling products; • post-procedure products; or • other potentially irritating products. If unsure, seek professional advice. 20. Children and Young Users Our Products and Website are generally intended for adults unless expressly stated otherwise. Children and young users should use skincare Products only with appropriate adult supervision and, where necessary, professional guidance. Parents or guardians should review Product information carefully before allowing minors to use any Product. 21. No Reliance for Medical Decisions You should not rely on Noirmoutier Skincare content as the sole basis for medical or health-related decisions. This includes decisions about: • diagnosis; • treatment; • medication; • allergy management; • pregnancy-related skincare; • post-procedure skincare; • serious skin symptoms; • chronic skin conditions; or • emergency care. 22. Updates to Medical or Educational Content We may update educational content from time to time to reflect: • changes in Product information; • regulatory developments; • cosmetic-science updates; • customer education improvements; • internal review; • professional input; • correction of errors; or • changes to communication practices. Updates do not mean that previous content was medical advice. 23. Limitation of Medical Responsibility To the fullest extent permitted by applicable law, Noirmoutier Skincare is not responsible for loss or harm arising from: • treating general skincare content as medical advice; • delaying medical care; • using a Product despite known allergy or medical concern; • using Products contrary to instructions; • combining Products inappropriately; • failing to seek professional advice where appropriate; • relying on testimonials as medical evidence; or • applying general information to individual medical circumstances without professional guidance. Nothing in this section limits rights, remedies, or liabilities that cannot lawfully be excluded. 24. Relationship with Other Product Safety Documents This Medical Disclaimer should be read together with: • Product Disclaimer; • Cosmetic Safety & Responsible Use Disclaimer; • Allergy, Sensitivity & Patch Test Guidelines; and • Website Terms & Conditions. Each document has a different purpose: • the Product Disclaimer explains the cosmetic nature of our Products; • this Medical Disclaimer explains medical boundaries; • the Cosmetic Safety & Responsible Use Disclaimer explains safe and responsible use; and • the Allergy, Sensitivity & Patch Test Guidelines explain practical allergy and patch-testing precautions. IMPORTANT Our Medical Disclaimer is guided by four principles: ✓ Cosmetic Boundaries — our Products are cosmetic products, not medicines. ✓ Responsible Education — skincare information is general and not personalised medical advice. ✓ Professional Care — medical conditions should be assessed by qualified healthcare professionals. ✓ Customer Safety — urgent or serious symptoms require immediate medical attention. What This Means for You When reading Noirmoutier Skincare content or using our Products: ✓ Our skincare information is general educational content. ✓ Our Products are not intended to diagnose, treat, cure, or prevent disease. ✓ Customer Care cannot provide medical diagnosis or treatment. ✓ Seek professional advice if you have skin conditions, allergies, medical concerns, pregnancy or breastfeeding considerations, or medication-related questions. ✓ Patch testing is useful but does not replace professional allergy or medical assessment. ✓ Stop using a Product if an unexpected reaction occurs. ✓ Seek immediate medical assistance for serious or urgent symptoms. ✓ Reviews and testimonials do not guarantee your own results or suitability. ✓ Mandatory legal rights remain protected. Questions About This Medical Disclaimer? If you have general questions about this Medical Disclaimer or Product information, our Customer Care team will be pleased to assist you. Email: care@noirmoutiergroup.com For medical concerns, please consult an appropriately qualified healthcare professional. For urgent symptoms, please seek immediate medical assistance.

Beautiful Skincare Begins with Responsible Use At Noirmoutier Skincare, customer safety is an important part of our Product philosophy. Cosmetic Products should be selected thoughtfully, used according to their intended purpose, introduced carefully into a skincare routine, and stored appropriately. This Cosmetic Safety & Responsible Use Disclaimer provides practical guidance to help customers use our Products safely and responsibly. It explains the importance of reading Product information, following directions, checking ingredients, patch testing, introducing Products gradually, avoiding inappropriate Product combinations, recognising unexpected reactions, and seeking professional advice where necessary. This Disclaimer should be read together with our: • Product Disclaimer; • Medical Disclaimer; • Allergy, Sensitivity & Patch Test Guidelines; • Product information; • Product labels; • directions for use; and • Website Terms & Conditions. Our Cosmetic Safety Commitment We are committed to: ✓ developing and supplying cosmetic Products responsibly; ✓ providing clear Product information and usage guidance; ✓ encouraging appropriate and informed Product use; ✓ promoting ingredient awareness and patch testing; ✓ supporting responsible skincare routines; ✓ reviewing genuine Product quality and safety concerns; ✓ maintaining appropriate Product traceability; and ✓ improving customer safety guidance as our Products and knowledge develop. 1. Cosmetic Products and Intended Use Unless expressly stated otherwise, Noirmoutier Skincare Products are cosmetic products intended for external use. Depending on the Product, its intended cosmetic purpose may include: • cleansing; • moisturising; • hydrating; • improving skin feel; • supporting a smoother appearance; • enhancing visible radiance; • helping maintain skin comfort; • protecting the skin from ultraviolet exposure where specifically stated and supported; • supporting a healthy-looking appearance; or • providing another stated cosmetic benefit. Products should be used only for their intended purpose and in accordance with the directions provided. 2. Read Product Information Before Use Before using any Product, please review: • Product name; • intended use; • directions; • ingredient list; • warnings; • precautions; • storage instructions; • expiry information; • Period After Opening guidance, where applicable; and • other information printed on the Product or packaging. Do not use a Product if you are unable to understand the relevant directions or safety information. Please contact Customer Care for general Product clarification where necessary. IMPORTANT Product labels and packaging contain important Product-specific information. Always review the information supplied with the Product before use, even if you have used an earlier version of the Product. 3. Check the Ingredient List Customers should review the ingredient list before first use and whenever purchasing a new Product. This is especially important if you: • have sensitive skin; • have known allergies; • have experienced previous cosmetic reactions; • avoid specific ingredients; • are using prescription skincare; • are undergoing dermatological treatment; • are pregnant or breastfeeding; or • have been advised by a healthcare professional to avoid certain ingredients. Do not use a Product containing an ingredient that you know or reasonably suspect may cause an adverse reaction unless an appropriately qualified healthcare professional advises otherwise. 4. Ingredient Lists May Be Updated Product formulations and ingredient lists may occasionally be updated because of: • Product improvements; • regulatory requirements; • safety developments; • supplier changes; • ingredient availability; • stability improvements; • manufacturing considerations; or • innovation. For this reason, review the ingredient list on the Product packaging each time you purchase, including when you have used the Product previously. 5. Patch Testing We strongly encourage patch testing before first use of a new Product. Patch testing is particularly important if you: • have sensitive skin; • have a history of cosmetic reactions; • are introducing active cosmetic ingredients; • are using several skincare Products; • have not used the Product previously; or • are uncertain about Product suitability. Please follow our Allergy, Sensitivity & Patch Test Guidelines and any Product-specific instructions. PLEASE NOTE A successful patch test does not guarantee that a reaction will never occur. Sensitivity may develop later or may be affected by frequency of use, Product combinations, environmental conditions, skin condition, or individual circumstances. 6. Introduce New Products Gradually Introducing several new Products at the same time may make it difficult to identify the cause of irritation or sensitivity. Where appropriate: ✓ introduce one new Product at a time; ✓ follow the recommended frequency; ✓ begin gradually where Product directions allow; ✓ observe how your skin responds; ✓ avoid increasing use more quickly than recommended; and ✓ allow reasonable time before adding another new Product. 7. Follow Directions for Use Use each Product according to: • the stated amount; • recommended frequency; • intended application area; • application method; • timing; • rinsing instructions; • sun-protection instructions, where applicable; • warnings; and • other Product-specific guidance. Using more Product than recommended does not necessarily improve cosmetic results and may increase the risk of irritation, discomfort, waste, or inappropriate use. 8. Do Not Use Products for Unintended Purposes Unless expressly stated otherwise, do not: • ingest Products; • inject Products; • intentionally inhale Products; • apply Products internally; • use facial Products as eye Products; • apply Products directly inside the eyes; • use Products on intimate areas; • apply Products to open wounds; • use Products on severely damaged skin; • use Products for medical treatment; or • use Products in a manner inconsistent with their intended cosmetic purpose. 9. External Use Only Unless expressly stated otherwise, Noirmoutier Skincare Products are intended for external cosmetic use only. If accidental ingestion, eye exposure, or another unintended exposure occurs: • stop using the Product; • rinse the affected area where appropriate; • follow Product-specific instructions; • seek professional advice if symptoms persist or cause concern; and • seek urgent medical assistance for serious symptoms. 10. Avoid Contact with Eyes Unless a Product is specifically designed for use around the eye area, avoid direct contact with the eyes. If Product enters the eyes: • rinse carefully with clean water; • avoid rubbing the eyes; • remove contact lenses if appropriate and safe to do so; • discontinue use if irritation occurs; and • seek professional advice if discomfort persists, worsens, or affects vision. 11. Use on Healthy, Intact Skin Unless Product instructions or professional advice state otherwise, avoid applying Products to: • open wounds; • cuts; • abrasions; • active skin infections; • severely inflamed skin; • blistered skin; • actively bleeding skin; • recently injured skin; or • areas with significant barrier damage. Seek professional advice if you are uncertain whether a Product is appropriate for your skin condition. 12. Combining Skincare Products Using several Products together may increase the risk of irritation. Exercise particular care when combining Products containing or used alongside: • exfoliating acids; • retinoids; • vitamin C; • benzoyl peroxide; • exfoliating scrubs; • peeling Products; • strong cleansing agents; • prescription skincare; • medicated Products; • post-procedure Products; or • other active ingredients. Compatibility depends on the formulation, concentration, frequency, skin condition, and individual tolerance. If uncertain, seek advice from an appropriately qualified healthcare professional. 13. Avoid Excessive Use More frequent or heavier application does not necessarily produce faster or better cosmetic results. Excessive use may contribute to: • dryness; • redness; • irritation; • discomfort; • peeling; • increased sensitivity; • skin-barrier disruption; or • other unwanted effects. Follow the recommended amount and frequency. 14. Changes in Skin Condition Skin tolerance may change because of: • weather; • climate; • illness; • stress; • hormonal changes; • pregnancy; • medication; • medical treatment; • cosmetic procedures; • changes in skincare routine; • sun exposure; • environmental conditions; or • increased skin sensitivity. A Product used successfully in the past may not always produce the same experience under different circumstances. 15. Pregnancy and Breastfeeding If you are pregnant, planning pregnancy, or breastfeeding, seek advice from an appropriately qualified healthcare professional before introducing new skincare Products. Suitability may depend on: • ingredients; • individual medical history; • pregnancy-related skin changes; • medication; • treatment; • professional guidance; and • personal circumstances. 16. Prescription Skincare and Medical Treatment Seek professional advice before introducing new cosmetic Products if you are: • using prescription skincare; • taking medication that affects the skin; • undergoing dermatological treatment; • receiving treatment for acne; • using oral or topical retinoids; • receiving chemotherapy or radiotherapy; • using immunosuppressive medication; or • undergoing another treatment that may affect skin sensitivity. Do not stop or change prescribed treatment based on information provided by Noirmoutier Skincare. 17. Cosmetic and Dermatological Procedures Skin may be temporarily more sensitive after certain procedures. Seek advice from the treating professional before using new Products after: • chemical peels; • laser treatment; • microneedling; • dermabrasion; • injections; • facial procedures; • surgery; • professional exfoliation; • hair removal procedures; or • another cosmetic or dermatological treatment. Follow the aftercare instructions provided by the treating professional. 18. Sun Exposure and Sun Protection Some skincare ingredients or procedures may increase sensitivity to sunlight. Where appropriate: • follow Product-specific sun precautions; • use broad-spectrum sunscreen as directed; • reapply sunscreen according to Product instructions; • use protective clothing; • seek shade; • limit excessive sun exposure; and • follow professional advice. No cosmetic skincare routine eliminates all risks associated with ultraviolet exposure. 19. Sunscreen Use Where we offer sunscreen Products, customers should: • read the Product label; • apply the recommended amount; • apply before sun exposure as directed; • reapply according to instructions; • reapply after swimming, sweating, or towel drying where directed; • avoid relying on sunscreen as the only protective measure; and • use additional sun-protective practices. No sunscreen provides complete protection from ultraviolet radiation. 20. Hygiene and Product Handling To help maintain Product quality: ✓ wash or clean hands before application where appropriate; ✓ avoid touching Product openings unnecessarily; ✓ use clean applicators; ✓ do not share Products where sharing may create hygiene concerns; ✓ keep caps, lids, and pumps clean; ✓ close containers securely after use; ✓ avoid introducing water or other substances into Products; and ✓ prevent contamination. 21. Do Not Share Personal-Use Products Sharing Products may increase the risk of: • contamination; • transfer of microorganisms; • skin irritation; • infection; • reduced Product quality; or • unintended exposure. Products that directly contact the skin, lips, eyes, fingers, or applicators should be treated with particular care. 22. Do Not Dilute, Mix or Alter Products Unless expressly directed by Noirmoutier Skincare, do not: • dilute Products; • add water; • add oils; • add fragrances; • add active ingredients; • combine Products inside their original containers; • mix Products with medicines; • transfer Products into unsuitable containers; or • otherwise modify the formulation. Unauthorised modification may affect Product stability, preservation, safety, quality, traceability, and performance. 23. Product Storage Unless Product-specific instructions state otherwise, store Products: • in a cool and dry place; • away from direct sunlight; • away from excessive heat; • away from excessive humidity; • away from freezing conditions; • with the container securely closed; • in clean conditions; and • out of reach of children where appropriate. Do not leave Products for extended periods in excessively hot vehicles, direct sunlight, or other unsuitable environments. 24. Product Appearance, Texture and Scent Some Products may show minor variation in: • colour; • texture; • scent; • viscosity; • appearance; or • consistency. Minor variation does not automatically indicate that a Product is unsafe or defective. However, discontinue use and contact Customer Care if you notice a significant or unexpected change, such as: • unusual separation; • strong unexpected odour; • unexpected discolouration; • visible contamination; • damaged packaging; • broken seal; • leakage; or • another condition that causes concern. 25. Expiry Date and Period After Opening Do not use a Product after its stated expiry date. Where a Period After Opening symbol or instruction is provided, use the Product within the recommended period after opening. To help monitor Product use, you may record the date the Product was first opened. Dispose of Products that: • have expired; • have exceeded the recommended period after opening; • show significant unexpected changes; • may have been contaminated; or • have been stored in unsuitable conditions. 26. Tampered, Damaged or Unsealed Products Do not use a Product if: • the safety seal appears unexpectedly broken; • packaging has been materially damaged; • the Product appears to have been tampered with; • the container is leaking; • the Product identity is uncertain; or • there are signs of contamination. Retain the Product and packaging and contact Customer Care promptly. 27. Children and Product Safety Keep Products out of reach of young children unless the Product is specifically intended for them and appropriate supervision is provided. Children and young users should use skincare Products only with: • appropriate adult supervision; • careful review of Product information; • consideration of age suitability; and • professional advice where appropriate. Products should not be treated as toys. 28. Recognising Possible Irritation Possible signs of irritation may include: • redness; • dryness; • tightness; • itching; • stinging; • burning; • peeling; • discomfort; • rash; or • increased sensitivity. If unexpected irritation occurs: • stop using the Product; • gently remove or rinse the Product where appropriate; • avoid applying additional potentially irritating Products; • observe the affected area; and • seek professional advice if symptoms persist, worsen, or cause concern. 29. Recognising a Potentially Serious Reaction Seek urgent medical assistance if you experience symptoms such as: • difficulty breathing; • swelling of the face, lips, tongue, or throat; • severe or widespread hives; • fainting; • severe dizziness; • rapidly worsening swelling; • blistering; • severe pain; • widespread skin reaction; or • another serious or urgent symptom. EMERGENCY NOTICE Customer Care is not an emergency medical service. For serious or urgent symptoms, seek immediate medical assistance. Do not wait for a response from Noirmoutier Skincare. 30. Reporting a Product Safety Concern After obtaining appropriate medical assistance where necessary, please contact Customer Care if you believe a Product may have caused an unexpected reaction or presents a safety concern. Please provide where available: • Product name; • order number; • batch or lot number; • date of purchase; • date first opened; • usage frequency; • amount applied; • application area; • other Products used; • description and timing of the reaction; • photographs, if you are comfortable providing them; • relevant medical information voluntarily provided; and • whether professional advice was obtained. Please retain the Product and packaging while the matter is being reviewed. 31. Product Safety Review We may use Product safety reports to: • respond to customer concerns; • investigate Product quality; • review manufacturing or batch information; • identify safety trends; • improve Product guidance; • support quality assurance; • communicate with relevant manufacturers or advisers; • fulfil legal or regulatory obligations; and • protect customers. Personal data will be handled in accordance with our Privacy Policy. 32. Product Quality and Safety Are Different Matters A Product quality concern may involve: • leakage; • damaged packaging; • incorrect filling; • unusual Product condition; • suspected contamination; • manufacturing defect; or • fulfilment error. An individual sensitivity or allergic response does not automatically mean that a Product is defective. Each concern will be assessed according to its circumstances, available evidence, Product information, and applicable law. 33. Purchase Through Authorised Channels For Product authenticity, quality, traceability, and customer support, purchase only through: • our official Website; • official Company sales channels; or • authorised retailers or distributors. We may be unable to verify Products purchased from unauthorised sellers. Such Products may be: • counterfeit; • expired; • altered; • improperly stored; • relabelled; • contaminated; • damaged; or • outside our authorised supply chain. 34. Customer Responsibility Customers are responsible for: • reviewing Product information; • checking ingredients; • following directions; • patch testing where appropriate; • introducing Products responsibly; • avoiding known allergens; • using Products only as intended; • maintaining appropriate hygiene; • storing Products correctly; • observing expiry guidance; • monitoring skin response; • discontinuing use where unexpected reactions occur; and • seeking professional advice when necessary. 35. No Guarantee of Complete Risk Elimination Appropriate Product development, quality practices, patch testing, responsible use, and clear instructions may help reduce risk. However, no cosmetic Product can be guaranteed to be completely free from the possibility of: • individual sensitivity; • allergic response; • irritation; • intolerance; • misuse; • unexpected interaction with another Product; or • an individual adverse reaction. 36. Limitation of Responsibility To the fullest extent permitted by applicable law, Noirmoutier Skincare is not responsible for loss or harm arising from: • use contrary to Product instructions; • use for an unintended purpose; • continued use after significant irritation; • failure to review known allergens; • inappropriate Product combinations; • unauthorised Product modification; • improper storage; • use after expiry; • use of counterfeit or unauthorised Products; • failure to seek professional advice where reasonably appropriate; or • other misuse outside our reasonable control. Nothing in this section excludes, restricts, or limits mandatory consumer rights, Product safety obligations, or liability that cannot lawfully be excluded. 37. Changes to This Disclaimer We may update this Cosmetic Safety & Responsible Use Disclaimer to reflect: • Product developments; • formulation changes; • regulatory requirements; • safety guidance; • customer feedback; • quality findings; • scientific developments; • operational improvements; or • changes to our business. The latest version will be published on our Website together with the applicable Last Updated date. IMPORTANT Our cosmetic safety approach is guided by four principles: ✓ Read — review Product labels, ingredients, directions, and warnings. ✓ Test — patch test new Products where appropriate. ✓ Use Responsibly — follow directions, maintain hygiene, and store Products correctly. ✓ Respond Early — discontinue use when unexpected irritation occurs and seek professional care when necessary. What This Means for You When using Noirmoutier Skincare Products: ✓ Use Products only for their intended cosmetic purpose. ✓ Read the Product label and ingredient list before use. ✓ Review ingredient lists again when repurchasing. ✓ Patch test new Products where appropriate. ✓ Introduce new Products gradually. ✓ Follow the recommended amount and frequency. ✓ Exercise care when combining active ingredients or prescription skincare. ✓ Do not dilute, alter, contaminate, or improperly transfer Products. ✓ Store Products correctly and observe expiry guidance. ✓ Stop use if unexpected irritation occurs. ✓ Seek professional advice for persistent, worsening, or concerning symptoms. ✓ Seek immediate medical assistance for serious or urgent reactions. ✓ Keep the Product and packaging when reporting a quality or safety concern. ✓ Purchase only through official or authorised channels. ✓ Mandatory consumer and Product safety rights remain protected. Questions About Cosmetic Safety or Responsible Product Use? If you have general questions about Product directions, ingredients, storage, patch testing, or a suspected Product quality or safety concern, our Customer Care team will be pleased to assist you. Email: care@noirmoutiergroup.com Customer Care does not provide medical diagnosis, treatment, or emergency medical advice. For medical concerns, consult an appropriately qualified healthcare professional. For serious or urgent symptoms, seek immediate medical assistance.

Know Your Skin, Test with Care At Noirmoutier Skincare, we recognise that every person’s skin is different. A cosmetic Product that is well tolerated by many people may still cause irritation, sensitivity, intolerance, or an allergic reaction in some individuals. These Allergy, Sensitivity & Patch Test Guidelines explain: • the difference between irritation, sensitivity, and allergy; • why individual skin responses may vary; • the importance of reviewing Product ingredients; • when patch testing is recommended; • how to perform a cautious consumer patch test; • how to observe the test area; • what to do if a reaction occurs; • the limitations of patch testing; and • when professional medical advice should be sought. These Guidelines should be read together with our: • Product Disclaimer; • Medical Disclaimer; • Cosmetic Safety & Responsible Use Disclaimer; • Product information; • Product labels; • ingredient lists; • directions for use; and • Website Terms & Conditions. Our Skin Safety Commitment We are committed to: ✓ providing clear ingredient and Product information; ✓ encouraging customers to understand their individual skin needs; ✓ promoting responsible patch testing; ✓ helping customers recognise possible irritation or sensitivity; ✓ encouraging early discontinuation where unexpected reactions occur; ✓ supporting responsible reporting of Product safety concerns; ✓ avoiding claims that consumer patch testing guarantees Product suitability; and ✓ encouraging professional medical advice where appropriate. 1. Every Person’s Skin Is Different Skin response may vary according to: • skin type; • skin condition; • age; • genetics; • known allergies; • previous sensitivities; • climate; • humidity; • sun exposure; • lifestyle; • stress; • hormonal changes; • pregnancy; • medication; • medical treatment; • cosmetic procedures; • skincare routine; • Product combinations; • frequency of use; • amount applied; • skin-barrier condition; and • other individual circumstances. A Product that is suitable for one person may not be suitable for another. 2. Understanding Irritation, Sensitivity and Allergy The terms irritation, sensitivity, and allergy are sometimes used interchangeably, but they may describe different experiences. These Guidelines provide general information only and are not intended to diagnose the cause of any reaction. 2.1 Irritation Irritation may occur when the skin reacts to: • a particular ingredient; • excessive Product use; • frequent application; • over-exfoliation; • unsuitable Product combinations; • damaged skin barrier; • environmental conditions; or • another non-allergic factor. Possible signs may include: • redness; • dryness; • tightness; • stinging; • burning; • peeling; • itching; • discomfort; or • increased skin sensitivity. 2.2 Skin Sensitivity Sensitive skin may react more easily to certain Products, ingredients, environmental conditions, or changes in routine. Possible experiences may include: • temporary redness; • warmth; • tingling; • tightness; • dryness; • itching; • discomfort; or • increased reactivity. Skin sensitivity may be temporary, recurring, or associated with an underlying skin condition. 2.3 Allergic Reaction An allergic reaction involves an immune response to a substance. Possible signs may include: • itching; • rash; • hives; • swelling; • redness; • blistering; • widespread skin reaction; or • other symptoms. Serious allergic reactions may involve: • difficulty breathing; • swelling of the face, lips, tongue, or throat; • severe dizziness; • fainting; or • rapidly worsening symptoms. IMPORTANT Only an appropriately qualified healthcare professional can diagnose an allergy or determine the medical cause of a skin reaction. A consumer patch test is not a medical allergy test. 3. Check the Ingredient List Before Use Before using a Product, carefully review the ingredient list. This is especially important if you: • have a known allergy; • have sensitive skin; • have experienced previous cosmetic reactions; • have been advised to avoid certain ingredients; • are using prescription skincare; • have a diagnosed skin condition; • are pregnant or breastfeeding; • are undergoing medical or dermatological treatment; or • have concerns about Product suitability. Do not use a Product containing an ingredient that you know or reasonably suspect may cause an allergic or adverse reaction unless an appropriately qualified healthcare professional advises otherwise. 4. Review Ingredients Every Time You Purchase Product formulations may occasionally change because of: • Product improvements; • regulatory requirements; • safety developments; • supplier changes; • ingredient availability; • manufacturing considerations; • stability improvements; or • innovation. Review the ingredient list on the Product packaging each time you purchase, even if you have used the Product before. 5. When Patch Testing Is Recommended We strongly encourage patch testing before first use of a new Product. Patch testing is particularly recommended if you: • have sensitive or reactive skin; • have a history of cosmetic irritation; • have experienced previous allergic reactions; • are introducing a new skincare Product; • are introducing an active cosmetic ingredient; • are changing your skincare routine; • are using several Products; • are uncertain about Product suitability; • have recently experienced skin-barrier disruption; or • have not used the Product for a long period. 6. When to Seek Professional Advice Before Patch Testing Please seek advice from an appropriately qualified healthcare professional before using or patch testing a new Product if you: • have a history of severe allergic reactions; • have experienced anaphylaxis; • have multiple known allergies; • have severe eczema; • have active dermatitis; • have widespread inflammation; • have broken, infected, or severely irritated skin; • are receiving medical treatment affecting the skin; • are using prescription skincare; • have recently undergone a cosmetic or dermatological procedure; • are uncertain whether an ingredient is medically suitable; or • have been advised to avoid new cosmetic Products. 7. When Not to Patch Test Do not perform a consumer patch test: • on broken skin; • on open wounds; • on infected skin; • on severely irritated skin; • on actively inflamed skin; • immediately after shaving or hair removal; • immediately after exfoliation; • immediately after a cosmetic procedure; • on an area currently affected by a significant skin condition; • if you already know that the Product contains an allergen relevant to you; or • if a healthcare professional has advised you not to use the Product. 8. Before Performing a Patch Test Before patch testing: ✓ read the Product label; ✓ review the ingredient list; ✓ follow any Product-specific instructions; ✓ choose a small area of healthy, intact skin; ✓ ensure the area is clean and dry; ✓ avoid testing several new Products on the same area; ✓ avoid applying other Products over the test area; and ✓ do not patch test if your skin is already significantly irritated. 9. Suggested Consumer Patch Test Method Unless the Product label provides different instructions, you may use the following general approach. Step 1 — Select a Small Test Area Choose a small area of healthy, intact skin. Depending on the Product and individual circumstances, a suitable area may include: • the inner forearm; or • another discreet area recommended by an appropriately qualified healthcare professional. Avoid highly sensitive areas unless the Product is specifically intended for that area and the Product instructions support such use. Step 2 — Clean and Dry the Area Gently clean the selected area and allow it to dry. Do not apply the Product to: • wet skin; • broken skin; • freshly exfoliated skin; • recently shaved skin; • irritated skin; or • skin affected by another Product reaction. Step 3 — Apply a Small Amount Apply a small amount of the Product to the selected area. Use only enough to represent normal Product use. Do not intentionally apply an excessive amount. Step 4 — Follow Product-Specific Directions For a leave-on Product: • leave the Product on according to its intended use unless irritation occurs. For a rinse-off Product: • follow the Product’s normal contact time; • rinse as directed; and • observe the area afterwards. Do not leave a rinse-off Product on the skin for an extended period merely for patch-testing purposes. Step 5 — Observe the Test Area Observe the test area for signs such as: • redness; • itching; • burning; • stinging; • swelling; • rash; • hives; • blistering; • pain; • unusual dryness; • peeling; or • other unexpected changes. If a reaction occurs, remove or rinse the Product where appropriate and discontinue testing. Step 6 — Continue Observation Some reactions may not appear immediately. Continue observing the area for at least 24 hours and, where appropriate, up to 48 hours, unless the Product instructions provide different guidance. Avoid repeatedly applying the Product during the observation period unless Product-specific instructions or professional advice recommend otherwise. Step 7 — Introduce the Product Gradually If no reaction occurs during the observation period, introduce the Product gradually and follow the directions for use. Continue monitoring your skin because a successful patch test does not guarantee that irritation, sensitivity, or allergy will never occur. 10. Product-Specific Instructions Take Priority Different Products may require different patch-testing approaches. Always follow: • Product label instructions; • Product-specific warnings; • directions supplied with the Product; and • professional advice where applicable. The general method in these Guidelines should not replace Product-specific safety instructions. 11. Patch Testing Rinse-Off Products For cleansers and other rinse-off Products: • apply a small amount to healthy, intact skin; • use the Product for its normal intended contact period; • rinse thoroughly as directed; • gently dry the area; and • observe for delayed reactions. Do not intentionally leave a rinse-off Product on the skin for prolonged periods. 12. Patch Testing Leave-On Products For toners, serums, moisturisers, sunscreens, and other leave-on Products: • apply a small amount to the selected test area; • leave the Product on according to normal intended use; • avoid layering other new Products over the area; and • observe for immediate and delayed reactions. If discomfort occurs, remove the Product where appropriate and discontinue testing. 13. Patch Testing Sunscreen Patch testing may help identify possible sensitivity to a sunscreen Product, but it does not measure the Product’s sun-protection performance. When using sunscreen: • follow the labelled application amount; • apply as directed before sun exposure; • reapply according to instructions; • use additional sun-protective measures; and • do not rely on a patch test as evidence of ultraviolet protection. 14. Do Not Test Several New Products at Once Testing or introducing several new Products simultaneously may make it difficult to identify which Product caused a reaction. Where practical: ✓ test one new Product at a time; ✓ keep your existing routine stable; ✓ allow an appropriate observation period; ✓ introduce the Product gradually; and ✓ record the Product and date tested if helpful. 15. A Successful Patch Test Is Not a Guarantee A successful patch test does not guarantee that: • the Product will always be suitable; • a later reaction will not occur; • the Product is suitable for every area of the body; • repeated use will never cause irritation; • combining the Product with other Products will be suitable; • changes in skin condition will not affect tolerance; or • an allergy is absent. Patch testing is a precautionary measure, not a guarantee of safety or suitability. 16. Why a Reaction May Occur Later A reaction may occur after a successful patch test because of: • repeated exposure; • increased frequency; • larger application area; • excessive Product use; • Product combinations; • damaged skin barrier; • environmental changes; • sun exposure; • hormonal changes; • medication; • illness; • changes in skin condition; • sensitisation over time; or • other individual circumstances. 17. Temporary Sensation and Unexpected Irritation Some Products may produce a temporary sensation because of their formulation or intended cosmetic function. However, customers should not assume that strong discomfort means a Product is working. Unexpected or significant: • burning; • pain; • intense stinging; • persistent redness; • swelling; • blistering; or • worsening irritation should not be ignored. Discontinue use and seek professional advice where appropriate. PLEASE NOTE “Beauty must hurt” is not an appropriate skincare safety principle. Persistent pain, burning, swelling, or significant irritation should not be treated as proof of Product effectiveness. 18. What to Do if Mild Irritation Occurs If mild unexpected irritation occurs: • stop using the Product; • gently rinse or remove the Product where appropriate; • avoid applying additional potentially irritating Products; • avoid scratching or rubbing the area; • monitor the skin; and • seek professional advice if symptoms persist, worsen, recur, or cause concern. Do not immediately reapply the Product to “test again” while the skin remains irritated. 19. What to Do if a More Significant Reaction Occurs If you experience: • significant swelling; • widespread rash; • hives; • blistering; • severe burning; • severe pain; • rapidly worsening symptoms; or • another concerning reaction, discontinue use and seek prompt medical advice. 20. Medical Emergencies Seek immediate medical assistance if you experience: • difficulty breathing; • swelling of the face, lips, tongue, or throat; • severe dizziness; • fainting; • widespread hives; • rapidly worsening swelling; • signs of a severe allergic reaction; or • any other urgent medical symptom. EMERGENCY NOTICE Customer Care is not an emergency medical service. For serious or urgent symptoms, seek immediate medical assistance. Do not wait for a response from Noirmoutier Skincare. 21. Do Not Self-Diagnose an Allergy A skin reaction may have different causes. These may include: • irritation; • allergy; • sensitivity; • skin-barrier disruption; • underlying skin condition; • infection; • Product interaction; • environmental exposure; • medication; • medical treatment; or • another factor. Do not rely solely on Website information to determine the cause. An appropriately qualified healthcare professional should assess persistent, severe, recurring, or concerning symptoms. 22. Professional Allergy Testing Professional allergy testing is different from a consumer cosmetic patch test. A qualified healthcare professional may use clinical assessment or medically supervised testing to investigate suspected allergy. Noirmoutier Skincare does not provide: • allergy diagnosis; • clinical patch testing; • medical interpretation; • allergy treatment; • medical clearance; or • personalised healthcare advice. 23. Existing Skin Conditions If you have a diagnosed or suspected skin condition, seek professional advice before introducing new Products. Conditions may include: • eczema; • psoriasis; • rosacea; • dermatitis; • severe acne; • chronic sensitivity; • recurring rashes; • skin infection; • unexplained inflammation; or • another condition requiring medical assessment. A cosmetic Product is not a substitute for medical diagnosis or treatment. 24. Pregnancy and Breastfeeding If you are pregnant, planning pregnancy, or breastfeeding, seek advice from an appropriately qualified healthcare professional before introducing new Products. Patch testing does not determine whether an ingredient is medically appropriate during pregnancy or breastfeeding. 25. Medication and Medical Treatment Medication and medical treatment may affect skin sensitivity. Seek professional advice before using or patch testing new Products if you are: • using prescription skincare; • using oral or topical retinoids; • receiving acne treatment; • using corticosteroids; • undergoing chemotherapy or radiotherapy; • using immunosuppressive medication; • undergoing dermatological treatment; or • receiving another treatment that may affect the skin. 26. Cosmetic and Dermatological Procedures Seek advice from the treating professional before using or patch testing Products after: • chemical peels; • laser treatment; • microneedling; • dermabrasion; • injections; • surgery; • professional exfoliation; • hair removal procedures; • facial treatments; or • another cosmetic or dermatological procedure. Follow the aftercare instructions provided by the treating professional. 27. Product Combinations A Product may be tolerated when used alone but may cause irritation when combined with other Products. Exercise care when combining Products containing or used alongside: • exfoliating acids; • retinoids; • vitamin C; • benzoyl peroxide; • exfoliating scrubs; • peeling Products; • strong cleansers; • prescription skincare; • medicated skincare; or • other active ingredients. If uncertain, seek professional advice. 28. Fragrance and Naturally Derived Ingredients Some customers may be sensitive or allergic to: • fragrance ingredients; • essential oils; • botanical extracts; • naturally derived ingredients; • preservatives; • colourants; • ultraviolet filters; or • other cosmetic ingredients. “Natural”, “naturally derived”, “clean”, “gentle”, “dermatologically tested”, “hypoallergenic”, or similar descriptions should not be interpreted as a guarantee that a Product cannot cause irritation or allergy. 29. Sensitive Skin Claims Where a Product is described as suitable for sensitive skin, gentle, soothing, or similar, this describes its intended cosmetic positioning or formulation characteristics. It does not guarantee that: • every person with sensitive skin will tolerate it; • no allergic reaction can occur; • patch testing is unnecessary; • the Product is suitable for every skin condition; or • professional advice is never required. 30. “Hypoallergenic” Does Not Mean Allergy-Free Where the term “hypoallergenic” is lawfully used, it should not be interpreted as meaning: • allergy-free; • risk-free; • suitable for every individual; • medically approved for every allergy; or • guaranteed never to cause a reaction. Individual responses may still occur. 31. Keep a Personal Skincare Record If you have sensitive or reactive skin, it may be helpful to record: • Product name; • ingredient list; • date first tested; • date first used; • frequency of use; • other Products used; • application area; • skin response; and • any professional advice received. This information may assist you and an appropriately qualified healthcare professional in understanding possible patterns. 32. Reporting a Suspected Product Reaction After obtaining appropriate medical assistance where necessary, please contact Customer Care if you believe a Product may have caused an unexpected reaction. Please provide where available: • Product name; • order number; • batch or lot number; • purchase date; • date first opened; • date first used; • amount applied; • frequency of use; • application area; • other Products used; • description and timing of the reaction; • photographs, if you are comfortable providing them; • relevant information voluntarily provided; and • whether professional advice was obtained. Please retain the Product and packaging while the matter is being reviewed. 33. Product Safety Review We may review reports to: • respond to customer concerns; • investigate Product quality; • review batch information; • identify potential safety trends; • improve Product guidance; • support quality assurance; • communicate with manufacturers or relevant advisers; • fulfil legal or regulatory obligations; and • protect customers. Personal data will be handled in accordance with our Privacy Policy. 34. Individual Reaction Does Not Automatically Mean Product Defect An individual irritation, sensitivity, intolerance, or allergic reaction does not automatically mean that a Product is defective. Product quality and individual suitability are different matters. Each concern will be assessed according to: • Product information; • available evidence; • batch information; • usage circumstances; • storage conditions; • individual factors; • applicable policies; and • applicable law. 35. Customer Responsibility Customers are responsible for: • reviewing Product information; • checking ingredients; • avoiding known allergens; • following directions; • patch testing where appropriate; • introducing Products gradually; • monitoring skin response; • avoiding inappropriate Product combinations; • discontinuing use when unexpected reactions occur; • seeking professional advice where necessary; and • obtaining urgent medical assistance for serious symptoms. 36. Limitations of These Guidelines These Guidelines provide general cosmetic safety information only. They do not: • diagnose allergy; • diagnose skin conditions; • provide medical advice; • replace professional allergy testing; • guarantee Product suitability; • guarantee that a reaction will not occur; • replace Product-specific instructions; or • replace emergency medical care. 37. Limitation of Responsibility To the fullest extent permitted by applicable law, Noirmoutier Skincare is not responsible for loss or harm arising from: • use despite a known allergy; • failure to review ingredient information; • use contrary to Product instructions; • inappropriate Product combinations; • continued use after significant irritation; • self-diagnosis based solely on these Guidelines; • failure to seek professional advice where reasonably appropriate; • failure to obtain urgent medical assistance for serious symptoms; • unauthorised Product modification; • improper storage; or • other misuse outside our reasonable control. Nothing in this section excludes, restricts, or limits mandatory consumer rights, Product safety obligations, or liability that cannot lawfully be excluded. 38. Changes to These Guidelines We may update these Guidelines to reflect: • Product developments; • formulation changes; • regulatory requirements; • safety guidance; • customer feedback; • quality findings; • scientific developments; • operational improvements; or • changes to our business. The latest version will be published on our Website together with the applicable Last Updated date. IMPORTANT Our allergy and patch-testing guidance is based on four principles: ✓ Check — review ingredients and avoid known allergens. ✓ Test — patch test new Products carefully where appropriate. ✓ Observe — monitor immediate and delayed skin responses. ✓ Act — discontinue use and seek appropriate professional care when necessary. What This Means for You Before using a new Noirmoutier Skincare Product: ✓ Read the Product label and ingredient list. ✓ Review ingredients every time you repurchase. ✓ Do not use a Product containing a known allergen. ✓ Patch test one new Product at a time where appropriate. ✓ Use a small amount on healthy, intact skin. ✓ Follow Product-specific directions. ✓ Observe the area for at least 24 hours and, where appropriate, up to 48 hours. ✓ Introduce the Product gradually after a successful patch test. ✓ Remember that a successful patch test does not guarantee future suitability. ✓ Do not assume that strong burning, pain, or irritation means a Product is working. ✓ Stop use if an unexpected reaction occurs. ✓ Seek professional advice for persistent, worsening, recurring, or concerning symptoms. ✓ Seek immediate medical assistance for serious or urgent symptoms. ✓ Retain the Product and packaging when reporting a suspected reaction. Questions About Allergies, Sensitivity or Patch Testing? If you have general questions about Product ingredients, Product directions, patch-testing guidance, or reporting a suspected Product reaction, our Customer Care team will be pleased to assist you. Email: care@noirmoutiergroup.com Customer Care does not provide allergy diagnosis, clinical patch testing, medical treatment, or emergency medical advice. For individual medical concerns, consult an appropriately qualified healthcare professional. For serious or urgent symptoms, seek immediate medical assistance.